Charlestown Community Health Center
Mental Health and Behavioral Services • Charlestown, MA
About
Charlestown Community Health Center in Charlestown, MA offers outpatient mental health and behavioral services for the whole family. The center provides on-call physician coverage 24 hours a day, 7 days a week, and integrated care services. Services are provided by Mass General Hospital.
Clinic Type
Mental Health and Behavioral Services
Address
73 High Street, Charlestown, MA 02129
Phone
617-724-8135
patientbilling@partners.org
Opening Hours
24 hours a day, 7 days a week (on-call physician coverage for patients)
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours for this location?
8:30 a.m.–5:00 p.m.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Postcard: 3.5/5 (32)
- Mass General Brigham (Internal Medicine): 4.9/5 (94)
Patients praise
- Highly rated individual providers/physicians (e.g., 4.9 rating for internal medicine primary care)
- Some patients report positive, compassionate care from specific doctors and nurses
Common complaints
- Poor communication and unresponsiveness (e.g., patient messages ignored, difficulty reaching staff)
- Administrative issues, particularly with billing and prescription refills
- Difficulties with the patient check-in/check-out process (e.g., long lines, confusion)
- Perceived lack of professionalism or dismissive behavior from staff
- Concerns regarding continuity of care and follow-up treatment
"Abysmal communication. Time sensitive and important messages on patient gateway are viewed by staff and then ignored for weeks."
— LocalityBiz/Patient Review"I love the Drs and and nurses in this family Drs office I suffer from severe chronic pain and these care giversangels of mercy have bent over backwards to help find ways to deal with the I can talk to any staff member and they are willing lend a helping hand."
— A-Better-Place/Patient Review"Horrible experience. Dr. Anne Rebecca Murray-Chiriboga runs this practice like a business, not a healthcare facility."
— Postcard/Patient ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Services & Care - NEW Health Center — Sep 5, 2025
- Charlestown Health Center | North Star Health — Jan 16, 2026
- NEW Health Celebrates National Health Center Week with Community Events — Aug 1, 2025
- Cutting the Ribbon on Health Center Upgrades | North Star Health — Apr 15, 2026
Information sourced from the clinic's website as of July 11, 2026.
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