Primary Care Offices in Springfield, Ohio - Mercy Health
Internal Medicine • Springfield, OH
About
Summary: Western Medicine Family Physicians is a small primary care practice in southwest Ohio (Enon/Fairborn area) under Mercy Health Springfield. It operates as a family medicine clinic with an in-house laboratory, offering patient-centered, holistic preventative care and management of chronic illnesses for all ages, from birth to elderly. The practice emphasizes urgent care capability, convenient access, and a focus on keeping patients well long-term. The clinic appears to have a very small staff (2 employees listed) and serves multiple offices in the region, including Fairborn and Enon, Ohio. Contact options include local phone numbers for scheduling and inquiries. If you’re specifically seeking primary care offices in Springfield, OH, Mercy Health Springfield-affiliated options near Fairborn/Enon include: - 7774 Dayton Springfield Rd, Fairborn, OH 45324 - Fairborn, OH (location listings under Western Medicine Family Physicians)
Clinic Type
Internal Medicine
Address
2105 E. High St., Springfield, OH 45505
Phone
937-324-8200
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
Languages Spoken
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Social Media
What Patients Say
Overall sentiment across review platforms: mixed
- Mercy Health official provider page (Shannon Shafer, PA-C): 4.8 out of 5 (36 reviews (238 ratings))
- Healthgrades: Varies by provider (Multiple individual provider ratings (e.g., 11 to 51))
- Healthcare Comps (hospital-level): Below national average for patient experience
Patients praise
- providers described as kind, caring, professional, and knowledgeable
- efficient and helpful service experiences mentioned for some providers
- many patients appreciate the care and friendly advice they receive
Common complaints
- rudeness and unprofessionalism reported in office staff interactions
- complaints regarding patient abandonment and failure to provide notification when doctors leave the practice
- issues with prescription refill procedures and lack of empathy in office management
- some patient experience metrics for the associated hospital are below national averages
"Extremely, and I emphasize extremely rude and disrespectful office assistant!!! Though I did not get to see the doctor. The assistant was very unhelpful and very rude and disrespectful.!!!"
— LocalityBiz review"PATIENT ABANDANMENT . NO EMPATHY . NOT DEPENDABLE.. NEED A GOOD LAWYER ...my refill was for thyroid and cholesterol medicine....im 72 without a car...extremely poor office management.."
— LocalityBiz review"Shannon is top notch. Very professional and I feel comfortable with her knowledge. Excellent"
— Mercy Health official provider pageSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New primary care office in New Carlisle with nurse practitioner to open | Local | springfieldnewssun.com — May 29, 2026
- Mercy Health expands care to New Carlisle | WDTN.com — May 27, 2026
- Mercy Health expands into New Carlisle, Fairborn — Jun 3, 2026
- Springfield Mercy Health acquires 2 Fairborn locations | News | springfieldnewssun.com — Dec 2, 2025
Information sourced from the clinic's website as of July 11, 2026.
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