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Massachusetts General Hospital

Urogynecology • Springfield, MA • Multiple (Boston main campus, Danvers, Waltham) locations

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Urogynecology and Reconstructive Pelvic Surgery at Massachusetts General Hospital in Boston provides comprehensive evaluation and treatment for pelvic floor disorders including pelvic organ prolapse, urinary incontinence, and fecal incontinence. The program offers both nonsurgical options such as physical therapy, pessary use, and biofeedback, as well as minimally invasive surgical procedures including slings, vaginal surgery, laparoscopic surgery, and robotic surgery. Services are available at locations in Boston, Danvers, and Waltham.

Clinic Type

Urogynecology

Address

Main campus in Boston; Danvers and Waltham locations

Phone

857-238-8496

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.massgeneral.org/obgyn/treatments-and-services/urogynecology

Services Offered

Urogynecology and Reconstructive Pelvic Surgery
pelvic floor disorders evaluation and treatment
non-surgical and surgical treatment options
minimally invasive procedures
pelvic organ prolapse
urinary incontinence
bladder function problems
fistulas and diverticuli
fecal incontinence and constipation
pelvic floor physical therapy
pessary use
biofeedback
mind/body medicine
slings for stress urinary incontinence
vaginal surgery for prolapse
laparoscopic surgery for prolapse
robotic surgery

Technology & Equipment

Robotic surgery
Laparoscopic surgery
Pessary devices
Biofeedback equipment
Targeted pelvic floor physical therapy

Insurance & Payment

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Languages Spoken

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FAQs

What conditions does the URPS treat?

Pelvic organ prolapse, urinary incontinence, bladder function problems, fistulas/diverticuli, fecal incontinence and constipation.

Social Media

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

DocSpot (Dr. Keisha A. Jones): 4.8/5 (160)
Healthgrades (Dr. Susan Glover): 3.4/5 (23)
Medical News Today (Dr. Ellen Solomon): 5.0/5 (1)
Healthgrades (Dr. Connie Dimarco): 4.5/5 (12)

Patients praise

High clinical expertise and professionalism of physicians
Attentive, compassionate, and informative bedside manner from doctors
Positive surgical outcomes with clear explanations of procedures and options
Effective patient-centered care and surgical success stories

Common complaints

Difficulties with billing and administrative issues, including surprise facility charges and refund delays
Reports of rude or dismissive interactions with nursing and office staff
Long wait times and difficulty reaching the office via phone
Mixed patient experiences regarding communication, with some finding staff curt or unresponsive
Occasional complaints regarding diagnostic accuracy and perceived lack of follow-up

"Dr. Jones makes going to the dr. easy. She is attentive, compassionate and very knowledgeable."

— DocSpot

"I’m highly disappointed that this doctor wouldn’t even see me... instead had her very rude nurse Bonnie call me..."

— LocalityBiz

"The people who are running the office here and the lab they work with are COMPLETELY INEPT! Twice they couldn’t even detect a simple UTI..."

— LocalityBiz

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].