Albany Medical Center
Family Medicine • Albany, NY • Multiple locations throughout the Capital Region (primary care locations cited in Get Care section) locations
About
Albany Medical Center (part of the Albany Med Health System) is northeastern New York’s premier academic medical center and a major regional employer with 9,000+ staff. The 766-bed hospital delivers comprehensive, high-level patient care across disciplines, including one of the region’s busiest ER/trauma centers, a dedicated pediatric ER, ICU for adults and children, and organ transplant services. Albany Medical College (affiliated with the center) graduates more than 200 physicians annually and runs the region’s largest biomedical research enterprise and physician practice (500+ doctors). The Albany Med Health System is nonprofit and regionally governed, serving northeastern New York and western New England. For primary care, the system offers routine and preventive medicine through its multi-specialty network and affiliated clinics.
Clinic Type
Family Medicine
Address
43 New Scotland Avenue, Albany, NY 12208-3478, US
Phone
+15182623125
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Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
https://www.albanymed.org/care-treatment/telehealth/
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What care does Albany Med provide through primary care?
Routine checkups, preventive care, and care for patients of all ages, as part of an academic health system.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Internal Medicine Group): 2.5 stars (based on 77 reviews) (77 reviews)
- HospitalCompare.io (Hospital level): 86 out of 100 (overall patient survey rating) (Not explicitly stated total number of surveys)
Patients praise
- Access to comprehensive, academic health system care
- Some highly positive experiences with specific doctors described as compassionate, knowledgeable, and thorough
- Professional and friendly staff members in some departments or practices
Common complaints
- Long wait times for appointments and in waiting rooms
- Perceived lack of compassion, unprofessionalism, or rudeness among some staff and nurses
- Difficulties with communication, office responsiveness, and administrative processes (e.g., medical records, billing)
- Concerns about facility cleanliness, particularly in the emergency department
- Instances of perceived misdiagnosis or dismissive care from some providers
"She is compassionate and understanding, & also is knowledgeable! She explains things so you can understand them easily. She always makes sure you are onboard!"
— Patient review (Albany Med Internal Medicine)"Very rude disrespectful don’t care about the patients only about there money. Misdiagnosed our son and almost killed him."
— Patient review (Internal Medicine Group)"It was disgusting dirty . No running water blood splatter on the walls and ceiling. Our shoes were sticking to the floor it was so dirty."
— BBB Complaint (concerning Emergency Department experience)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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