WellNow Urgent Care
Urgent Care • Albany, NY • Since 2012 • 1 (Albany, NY) locations
About
WellNow Urgent Care is a privately held chain of walk-in urgent care clinics operating across Illinois, Indiana, Michigan, New York, and Pennsylvania. Founded in 2012 (formerly Five Star Urgent Care), it provides walk-in treatment for illnesses and injuries, rapid testing, and other health services as an alternative to emergency rooms. The company has 703 employees and reported about $175.9 million in annual revenue. HQ is in Chicago, Illinois, with three U.S. offices listed, including the Chicago address at 311 N Green St, 17th Floor. For Albany, NY, WellNow is part of the broader network; however, specific Albany locations are not detailed in the provided highlights.
Clinic Type
Urgent Care
Address
1438 Western Ave, Albany, NY 12203
Phone
(518) 396-5626
wn5147@wellnow.com
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
WellNow Virtual Care available
Emergency Care
Call 911 for true emergencies
Services Offered
Technology & Equipment
Insurance & Payment
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No specific insurer list provided; accepts credit and debit cards for payment; insurance may be used (bring insurance card)
Credit card, Debit card, Cash (assumed), Insurance, Credit, Debit cards
Languages Spoken
—
Pricing
FAQs
Do I need an appointment to visit a WellNow Urgent Care facility?
You are welcome to simply walk into any WellNow location. No appointment and no referral is required. Simply walk in or, if preferred, you can check in online at a WellNow center of your choice.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Aggregate review platforms (e.g., Birdeye, WellNow website): Approximately 4.1 to 4.2 out of 5 stars across multiple platforms (Over 1,100 reviews reported)
Patients praise
- Professional and attentive clinical staff (doctors, NPs, PAs)
- Efficient care once seen by a provider
- Convenience of walk-in availability and extended hours
- Helpful, compassionate individual interactions
Common complaints
- Frustrating and disorganized billing processes
- Long wait times, particularly for walk-ins
- Occasional reports of unprofessional or unhelpful customer service staff
- Concerns regarding administrative efficiency and communication
"Having a compassionate doctor makes a difference! Front desk staff, and nurse was very nice too! When you make an appointment they make sure your seen at that time !"
— BusinessYab (Review, Jan 2024)}} ,{quote:{citations:,confidence:"My experience with their billing system was extremely frustrating and poorly coordinated. My statements were mailed to the wrong address and delivered to my neighbors, despite my correct..."
— MapQuest Review}}]},top_results:}Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Know Where to Go to Receive Prompt Care for Respiratory Illness - Story Studio – Times Union — Jan 13, 2026
- WellNow Urgent Care Partners with Utica University to Expand Healthcare for Students — Dec 9, 2025
- Hamilton College study finds WellNow Urgent Care expansion improves access and reduces strain on emergency rooms — Apr 22, 2026
Information sourced from the clinic's website as of July 11, 2026.
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