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Northwest Physicians Group

4.4 out of 5 · 115 reviews

Primary Care • Amarillo, TX

About

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Clinic Type

Primary Care

Address

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Phone

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Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://nwtpg.com/locations/primary-care-amarillo/

Services Offered

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Insurance & Payment

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Languages Spoken

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What Patients Say

Overall sentiment across review platforms: mixed

Birdeye (Well Life Family Medicine): 4.6/5 stars (170 reviews)
Birdeye (James D. Hale, MD): 4.7/5 stars (261 reviews)
Birdeye (Northwest Physicians Group Primary Care): 4.4/5 stars (115 reviews)
Birdeye (Amarillo STAT Care): 4.3/5 stars (194 reviews)
Birdeye (Family Medicine Center): 4.3/5 stars (183 reviews)
Birdeye (Panhandle Primary Care): 3.7/5 stars (35 reviews)
Healthgrades (Dr. Bennie Chavez): 3.7/5 stars (3 reviews)

Patients praise

Attentive, kind, and knowledgeable doctors and nurse practitioners
Providers who listen to patient concerns and explain conditions clearly
Staff members who are professional, friendly, and helpful
Efficient and timely medical care in some instances
High quality of specific clinical services like regenerative therapies or surgical triage

Common complaints

Rude or dismissive front desk and administrative staff
Difficulties with referral processing and coordination with specialists
Issues with medical billing, payment tracking, and collection threats
Long wait times in clinics and labs
Perceived incompetence or lack of training among support staff
Difficulty reaching offices by phone for cancellations or scheduling

"Alexis possesses an exceptional bedside manner. She is incredibly attentive, empathetic, and takes the time to listen and explain everything clearly."

— Well Life Family Medicine Review

"Absolutely the WORST experience of my life."

— James D. Hale, MD Clinic Review

"I swear being rude is a requirement to be a receptionist here. I have also made $300 in payments that is not reflecting my balance... they threatened me with collections even though they’re taking money."

— Amarillo Family Physicians Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].