New England Orthopedic Surgeons
Orthopedics • Amherst, MA • Since 1973
About
New England Orthopedic Surgeons, Inc. (NEOS) is a private medical practice focused on musculoskeletal care, with four offices in Springfield, MA (including 300 Birnie Ave). Founded in 1973 and headquartered in Springfield, NEOS provides hip, knee, shoulder, foot, ankle, and hand surgery services. The practice employs about 39 staff and generates roughly $14.1 million in annual revenue. NEOS serves patients in Springfield, East Longmeadow, Northampton, and Chicopee, MA, and maintains a strong local presence with ongoing physician and staff roles across medical, administrative, and support functions. Notably, patient reviews average 3.9/5.0 on employer platforms, with favorable marks for compensation, culture, and work-life balance.
Clinic Type
Orthopedics (multi-location group)
Address
265 Benton Dr East Longmeadow, MA 01028; 325B King Street Northampton, MA 01060; 300 Birnie Ave Springfield, MA 01107; 50 Wason Ave Springfield, MA 01107
Phone
(413) 785-4666
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Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
Insurance & Payment
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Cash, Credit Card, Check, Insurance, Financing not specified, Bill Payment Options
Languages Spoken
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FAQs
Share Your Medical Images
allows our team to review your imaging before your consultation and better coordinate your care
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Birdeye (Google reviews): 4.9 out of 5 stars (1,639 reviews)
- rater8: 4.86 out of 5 stars (76,000 ratings (with 27,000 comments))
Patients praise
- professionalism and compassionate care
- thorough and clear explanations of procedures and treatment plans
- knowledgeable and expert medical staff
- efficient and timely service
- friendly demeanor of staff members
Common complaints
- occasional reports of billing discrepancies or confusion regarding receipts, particularly with cash payments
"It is simply amazing, they run on time, very professional and knowledgeable. I see PA Mathew Girard, always excellent experience, a true professional, and knows his specialty very well. Highly recommend, great treatment."
— Birdeye (patient review)"Customer feedback highlights the professionalism and compassion demonstrated by New England Orthopedic Surgeons. Many patients praise Dr. Dutille for taking time to listen carefully, thoroughly explaining procedures, and providing personalized guidance."
— Wheree (compiled feedback summary)"Friendly, efficient, knowledgeable and reassuring. Very happy with my surgery"
— rater8 (patient review for Dr. Alexander Brothers)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Excelsior Orthopaedics Express Care: A Better Choice for Bone & Joint Injuries - Buffalo Healthy Living Magazine — Nov 26, 2025
- Joshua M. Philbrick, MD: Expert Orthopaedic Surgeon Specializing in Upper Extremities | isStories — Aug 20, 2025
- Returning to RI: Nicholas Lemme, MD, Joins UOI's Sports Medicine Center - University Orthopedics Blog — Jul 22, 2025
- UAB Medicine to open spine, MSK care clinic - Becker’s Spine Review — Jan 29, 2026
- OrthoMA expands with new location in Wilbraham — Apr 28, 2026
Information sourced from the clinic's website as of July 11, 2026.
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