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Beth Israel Lahey Health Primary Care – Park Street

4.5 out of 5 · 25 reviews

Internal Medicine • Andover, MA • Since 2019

About

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Beth Israel Lahey Health Primary Care – Park Street Andover is part of the non-profit Beth Israel Lahey Health (BILH) integrated health system based in Cambridge, MA. The Park Street Andover location offers primary care services as part of BILH’s network of 13 locations, which includes hospitals, urgent care, behavioral health, and other health services. BILH was formed in 2019 through a merger led by Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center and is one of Massachusetts’ largest health systems.

Clinic Type

Internal Medicine

Address

63 Park Street, Andover, MA 01810

Phone

978-409-1137

Email

BILHDigitalHealth@BILH.org

Opening Hours

Sunday Closed; Monday 8:00 am – 5:00 pm; Tuesday 8:00 am – 5:00 pm; Wednesday 8:00 am – 5:00 pm; Thursday 8:00 am – 5:00 pm; Friday 8:00 am – 5:00 pm; Saturday Closed

Website

https://bilh.org/locations/bilh-pc-park-street

Services Offered

  • Primary care
  • Internal medicine
  • Family medicine
  • Preventive care
  • Chronic disease management
  • Care coordination
  • Pharmacy services (BILH Pharmacy)
  • Patient portal access
  • Appointment scheduling
  • Test results review

Technology & Equipment

  • Patient portal
  • MyChart

Team

  • Syeda S. Al Rafai, MD, MSc — Internal Medicine Primary Care
  • Suzanne D. Saindon, DO — Internal Medicine Primary Care
  • Meagan E. Pietrasiak, NP — Primary Care

Insurance & Payment

—

Pay Bill Online, Online payment

Languages Spoken

—

FAQs

What are the hours of operation?

Hours of Operation: Sunday Closed; Monday–Friday 8:00 am – 5:00 pm; Saturday Closed. Phone hours are Monday–Friday, 7:30 am - 4:30 pm.

Social Media

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Photos

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What Patients Say

Overall sentiment across review platforms: mixed

  • Vitals: 4.5/5 (for specific providers listed) (25 reviews on BestProsInTown)

Patients praise

  • High praise for individual physicians, specifically Dr. Saindon and Dr. Kantas
  • Providers are described as inquisitive, thorough, and attentive to patient needs
  • Some patients report positive experiences with check-in processes and overall clinical care

Common complaints

  • Difficulty with administrative staff responsiveness and professionalism
  • Long wait times for return calls and appointments
  • Frustration regarding office management and understaffing issues

"Both doctors are great, inquisitive and go on the search for answers. They take the time to do it right."

— LocalityBiz review

"Office staff is very unprofessional... Rose is rude and seems to care less if you become a patient in their office."

— LocalityBiz review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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