Primary Care in Arlington, TX | Baylor Scott & White Health

Patients praise

• Quality of care provided by physicians and medical professionals is often rated highly
• Positive bedside manner and compassionate care from nurses and doctors
• Efficient and easy-to-use online appointment or reservation systems, particularly for urgent care
• Clean, well-maintained facilities and high-quality amenities, including restaurant-quality food at some hospitals
• Willingness of some patients to recommend specific facilities and providers

Common complaints

• Billing and insurance issues, including unexpected charges and billing for routine care as diagnostic
• Administrative and communication challenges, such as difficulty reaching staff by phone or getting return calls
• Negative experiences with front-desk staff, sometimes described as rude or unhelpful
• Difficulty securing appointments or getting timely referrals
• Perceived lack of patient-centered care or responsiveness to concerns