Mental Health - Genesee County, New York
Behavioral Health • Batavia, NY
About
Genesee County Mental Health, based in Batavia, NY, is part of Genesee County Government. The department provides clinical mental health services and related support across the county, with leadership including Lynda Battaglia (Director of Mental Health & Community Services) and Peter Mittiga (Deputy Director of Community Mental Health Services). The county’s online presence is at geneseeny.gov, and multiple county offices (including the Mental Health Department) operate from Batavia addresses. Recent updates highlight ongoing hiring for Mental Health Clinical Therapist and Social Worker positions (Help Program, no civil service exam required) and recognition of Compliance Champions within the department.
Clinic Type
Behavioral Health
Address
5130 East Main Street Road, Suite 2, Batavia, New York 14020
Phone
(585) 344-1421
kevin.andrews@co.genesee.ny.us
Opening Hours
Monday through Friday | 8:00 a.m. to 5:00 p.m.
Emergency Care
Care and Crisis Help Line
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Agency Hours:
Monday through Friday | 8:00 a.m. to 5:00 p.m.
Walk-In Hours:
Monday through Friday | 9:00am-3:00pm (seen in order of arrival)
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- LocalityBiz: 1-2 stars out of 5 based on individual reviews (multiple anecdotal reviews)
- Indeed: 4.4 out of 5 (employee focused) (7 reviews)
Patients praise
- individual therapists/counselors reported as helpful by some clients
- broad range of clinical services including trauma-informed care
- availability of flexible care options like telehealth and peer support services
- generally positive internal consumer survey results from the broader Genesee Health System
Common complaints
- difficulty with staff turnover and consistency in providers
- challenges in obtaining and maintaining medication management
- reports of negative experiences with nursing staff
- long wait times and phone communication issues
"my current counselor is amazing but it took several counselors to get one that stuck. the staff don't want to work here and leave as soon as they can."
— LocalityBiz patient review"Getting your medication is consistently an issue. The vast majority of the staff are uncaring and highly incompetent."
— LocalityBiz patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- GO Health introduces CredibleMind to assist with ‘overall well-being’ | The Batavian — Jan 12, 2026
- Batavia connects with countywide resources to help students' mental health, behavioral needs | The Batavian — Jan 30, 2026
- GO Health announces new online tool for mental health | Orleans Hub — Jan 12, 2026
- Share, connect and support at 2nd annual Community Mental Health Awareness event | The Batavian — Apr 30, 2026
- Sheriff's Office, Mental Health host crisis intervention training | The Batavian — Feb 13, 2026
Information sourced from the clinic's website as of July 11, 2026.
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