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Ratchford Eye Center: Ophthalmologist in Berlin, CT

4.8 out of 5 · 847 reviews

Ophthalmology • Berlin, CT

About

Ratchford Eye Center is a private ophthalmology/optometry clinic with multiple locations in Connecticut, including an office in Berlin. It offers comprehensive eye care services such as eye exams, cataract surgery (including femtosecond laser options), glaucoma treatment, diabetic eye exams, intravitreal injections, same-day emergency eye care, contact lens fitting, and various eyewear services. The Berlin location is part of a 4-location network based in New Britain and Berlin, CT, led by owner Mary Gina Ratchford. The practice emphasizes patient-centered care, modern technology, and flexible appointment hours.

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Clinic Type

Ophthalmology

Address

Ratchford Eye Center, LLC, 1166 Farmington Avenue, Berlin, CT 06037

Phone

+1-860-829-8939

Email

eyes@ratchfordeyecenter.com

Opening Hours

7:00 – 4:00 (as indicated on site)

Website

https://ratchfordeyecenter.com/

Telehealth

(not explicitly listed)

Emergency Care

(not explicitly listed)

Services Offered

  • Ophthalmology
  • Optometry
  • Eye Examinations
  • Cataract Surgery
  • Glaucoma treatment
  • Frames and optical center
  • Patient information
  • Contact and appointments
  • Testimonials

Team

  • Not specified, Not specified — Ophthalmology team (surgeons, opticians, optometrists)

Insurance & Payment

  • (not explicitly listed)

(not explicitly listed)

Languages Spoken

  • English
  • (not explicitly listed)

FAQs

(not explicitly listed)

(not explicitly listed)

Awards & Accreditations

  • (not explicitly listed)

Social Media

FacebookLinkedinInstagram

Photos

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What Patients Say

Overall sentiment across review platforms: positive

  • NextAdAgency (aggregate): 4.8/5 (811)
  • Healthgrades: 5/5 (15)
  • U.S. News & World Report: 5/5 (21)

Patients praise

  • Knowledgeable, thorough, and caring medical staff/physicians
  • Clear and detailed explanations of eye conditions and treatments
  • Professional and attentive office atmosphere
  • High likelihood of recommending to others

Common complaints

  • Long wait times for appointments and to be seen by the doctor
  • Difficulties with appointment scheduling and availability
  • Issues with insurance acceptance or communication regarding insurance coverage
  • Occasional negative reports regarding provider bedside manner

"Have been a patient for many years. They are always available for patients. Very professional,caring. Everything is explained in detail. You leave the office knowing you are in excellent hands. Highly recommend."

— LocalityBiz Review

"Doctor Brett Kjellen, OD is a really nice guy and helpful docter, but this year and last year, I waited VERY long for the appointment... I was there for 1.5 hours total - unacceptable as a working person!!"

— LocalityBiz Review

"First eye doctor ever to explain what she was seeing as a result of my testing! Very informative and professional."

— Healthgrades Review

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 10, 2026.

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