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New York Primary Care and Family Practice Medical Clinic

Family Medicine • Binghamton, NY

About

Summary: New York Primary Care and Family Practice services are part of United Health Services (UHS), a nonprofit hospital network based in Binghamton, NY. UHS operates primary care centers across Broome, Chenango, Delaware, Tioga, Otsego, and Sullivan counties, plus school-based health centers. As the region’s largest, not-for-profit healthcare provider in the Southern Tier, UHS offers comprehensive primary care and preventive services through its network of locations and affiliated practices, with a focus on serving two-thirds of the Southern Tier population. UHS is headquartered in Binghamton and includes multiple hospitals, urgent care, and specialty services. Main contact: communityrelations@nyuhs.org; Phone: 607-762-2200.

Clinic Type

Family Medicine

Address

Not specified

Phone

607-762-2200

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary Care
  • Family Medicine
  • Internal Medicine
  • Pediatrics
  • Walk-In Care
  • Laboratory Services
  • Pharmacy
  • Orthopedics & Sports Medicine
  • Home Care

Team

  • Marleny Acosta, MD — MD
  • Bambara, FNP — FNP
  • Julie Barnes, FNP — FNP
  • Emily Chao, NFP? (unclear from provided text) — N
  • Lauren Crane — FNP
  • Elizabeth Cummings, FNP — FNP
  • Melissa DePersis, NP — NP
  • Berly DeSantis, MD — MD
  • Heidi Dieck, NP — NP

Insurance & Payment

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Languages Spoken

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Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Birdeye (UHS Primary Care - Upper Front Street): 4.7 out of 5 stars (448 reviews)

Patients praise

  • High quality, thorough, and attentive clinical care provided by doctors and nurse practitioners
  • Friendly, compassionate, and supportive nursing and support staff
  • Providers who are described as excellent listeners who take time with patients
  • Generally efficient and helpful medical support in emergencies or follow-ups

Common complaints

  • Difficulties with scheduling and long wait times for appointments
  • Perceived rudeness or lack of professionalism among front-desk and administrative staff
  • Long wait times inside the clinic for scheduled appointments
  • Isolated reports of dissatisfaction with specific provider communication or clinical policies

"The doctors, nurses and all attendees made my situation as pleasant and almost enjoyable as possible. I am very impressed with the friendly manner of all and the professionalism of the care team."

— Tee Bowen, Birdeye review for UHS Primary Care - Upper Front Street

"When I called for my yearly physical, it was a 6 month out available appointment... The office staff have always been underwhelming, but this did it for me."

— Kathleen Rolston, LocalityBiz review for UHS Primary Care - Upper Front Street

"The woman at check in was rude!!! Told me I’m not ready to check you in!! Nasty look she gave me!!"

— Rose Oneill, Beautihost review for UHS Primary Care - Binghamton

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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