Boston Medical Center
Family Medicine • Boston, MA • Since 1996
About
Boston Medical Center (BMC) is a nonprofit, 514-bed academic medical center and safety-net hospital in Boston, MA. It serves the Greater Boston area with primary and specialty care and operates as the principal teaching hospital for Boston University Chobanian & Avedisian School of Medicine. BMC is affiliated with the Boston University medical system and hosts 66 residency and fellowship programs. It functions as a major teaching hospital with a focus on health equity, research, and education, and provides Level I adult and pediatric trauma care. Key points relevant to Family Medicine: - Location: Boston, Massachusetts - Care model: Primary and specialty care within a safety-net academic system - Affiliation: Boston University Chobanian & Avedisian School of Medicine - Training: 66 residency and fellowship programs (family medicine-aligned opportunities within the broader residency landscape) - Emergency: Level I Adult and Level I Pediatric Trauma Centers (integrated care setting) - Beds: 514 - Contact: Main lines and access through BMC’s patient services and family medicine clinics (noted via general hospital contact channels)
Clinic Type
Family Medicine
Address
11 Melnea Cass Blvd., Boston, MA 02119
Phone
617.414.2080
BMCPricingEstimates@bmc.org
Opening Hours
Monday–Thursday 7 a.m. to 8 p.m.; Friday 7 a.m. to 5 p.m.; Saturday 8 a.m. to 12 p.m.
Emergency Care
Emergency care available
Services Offered
Team
Insurance & Payment
—
Not specified on page
Languages Spoken
FAQs
What services does Family Medicine offer?
General family medicine, resident and fellow education, sports medicine fellowship, patient resources, and a focus on primary care and health equity.
Billing and Insurance
All of your questions answered
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Zocdoc: 4.66/5
- Vitals: Providers rated individually (e.g., 3.5 to 4.5/5) (33 providers listed)
- LocalityBiz: Mixed (ranges from 1 to 5 stars) (Multiple anecdotal reviews)
Patients praise
- High-quality care from individual physicians and medical providers
- Knowledgeable and thorough medical examinations
- Friendly and patient administrative interactions reported by some patients
- Supportive environment for pediatric care
Common complaints
- Difficulty with front desk and administrative staff communication
- Frequent issues with lab sample management and test cancellations
- Long delays in processing paperwork, referrals, and refills
- Appointment scheduling frustrations, including cancellations without notification
- Reports of unprofessional or dismissive staff behavior
"Each time I have gone to this hospital, they have lost my test samples. I’ve made numerous complaints which have gone unheard and un-acknowledged."
— LocalityBiz (User: Nature Taylor)"Dr Chang is wonderful. He cares about his patients and takes them time to explain things to me thoroughly and thoughtfully. I can’t recommend him enough, but the front office here is a trainwreck."
— LocalityBiz (User review)"Everyone at the front desk is always pleasant! When I recently had my children switch over they were so helpful and patient with me... I would refer my doctor and this office to everyone!!!"
— LocalityBiz (User: Mercedes Austin)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- How One Doctor Is Rethinking Addiction Care in Family Medicine - HealthCity — Dec 1, 2025
- Physician Spotlight: Dr. Gilberto Sustache, Jr., Opens MDVIP Family Practice in MetroWest Boston - Concierge Medicine Today — Jul 15, 2025
- Boston Medical Center Health System Announces New Leadership Appointments and Expanded Roles to Support Integrated System Vision | Boston Medical Center — Jul 17, 2025
- Boston Medical Center Marks 30 Years as an Academic Medical Center Built Different by Design | Boston Medical Center — Jun 29, 2026
Information sourced from the clinic's website as of July 11, 2026.
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