New England Baptist Hospital
Orthopedics • Boston, MA • Multiple locations including Boston and Chestnut Hill locations
About
New England Baptist Hospital (NEBH) is a nonprofit, Boston-based specialty hospital focused on orthopedic care. It is nationally recognized for orthopedics, with high patient satisfaction and strong quality outcomes. NEBH offers services in joint replacement, spine care, sports medicine, imaging, and rehabilitation, and is a teaching affiliate of Tufts University School of Medicine (with collaboration with Harvard programs). The hospital operates 7 offices nationwide, including its HQ at 125 Parker Hill Avenue, Boston, MA. NEBH is official hospital of the Boston Celtics and consistently ranks among top U.S. orthopedic hospitals per U.S. News & World Report. Contact: nebhweb@nebh.org; main phone 617-754-5800.
Clinic Type
Orthopedics
Address
125 Parker Hill Avenue, Boston, MA 02120
Phone
617-754-5000
sports@nebh.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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FAQs
What services does NEBH Orthopedics offer?
Orthopedics including joint replacement and sports medicine conditions.
What are your care options for orthopedic conditions?
The site indicates a comprehensive orthopedic program with specialists in joint health, spine, shoulder, sports medicine, and robotic surgery; patients can access care through New England Baptist Hospital and its orthopedic specialists.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Birdeye: 4.5 out of 5 stars (348 reviews)
- CMS HCAHPS (via Momentary Labs): 5 out of 5 stars (overall patient satisfaction rating) (929 patient surveys)
Patients praise
- Consistently high rankings for orthopedic care
- High patient satisfaction with nurse and doctor communication
- Effective clinical outcomes and skill of orthopedic surgeons
- Strong patient recommendations
Common complaints
- Dissatisfaction with customer service and follow-up communication
- Difficulties reaching office staff or scheduling appointments
- Opportunities for improvement in post-surgery recovery information and caregiver support
- Formal medical malpractice litigation records
- Minor complaints regarding hospital quietness
"I had Dr. Olsen for both hip replacements and am exceptionally pleased with his advice and skill. Came in with questions, he answered them honestly and ..."
— Healthgrades"Couldn't be more disappointed with their lack of customer service in following up on a referral that my primary care provider made... Not acceptable and they don't seem to care at all."
— BirdeyeSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Get Care | New England Baptist Hospital — Jan 27, 2026
- Services | New England Baptist Hospital — Aug 13, 2025
- U.S. News & World Report Names New England Baptist Among Best ... — Jul 29, 2025
- New England Baptist Hospital | Frank X. Pedlow Jr., MD — Oct 12, 2025
Information sourced from the clinic's website as of July 11, 2026.
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