Ballad Health Medical Associates Family Medicine
Osteopathic Medicine • Bristol, VA • Since 2016 • 1 (Bristol, Exit 7) locations
About
Ballad Health operates a Family Medicine Clinic in Bristol associated with the Ballad Health system. The Bristol location is part of Ballad Health’s network of care facilities and is likely staffed by Ballad Health Medical Associates providers and family medicine clinicians. The page highlights general Ballad Health leadership, system-wide roles, and recent staffing/news posts, including new clinician hires and updates from Ballad Health’s social/communications feed.
Clinic Type
Osteopathic Medicine
Address
Family Medicine Bristol at Exit 7, Bristol, VA
Phone
276-466-0584
Paula.Whitehead@balladhealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Yes (online scheduling for existing patients; virtual urgent care; telehealth options)
Services Offered
Technology & Equipment
Insurance & Payment
Languages Spoken
—
FAQs
What services are offered?
Primary care for children, adults and seniors with preventative care, annual physicals, immunizations, and personalized care plans; same-day/next-day appointments for established patients; online scheduling; MyChart portal.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Birdeye: 3.8 star rating (19 reviews)
- Loc8NearMe: Praised by patients (rating not shown in snippet) (Multiple reviews/comments (count not shown in snippet))
- WebMD (Sallie Lively, NP): 5.0 out of 5 (7 ratings / 2 reviews shown)
Patients praise
- Friendly, caring, and knowledgeable clinicians (including named providers such as NP Sallie Lively and Dr. Amanda)
- Respectful, helpful staff (nurses and office staff described as polite and professional)
- Good patient communication/listening; providers explain clearly and take time; patients feel not rushed
- Positive overall experience; patients recommend the facility
Common complaints
- No specific complaints or negative themes were captured in the provided snippets for this clinic location (aside from one Birdeye review mentioning 'rude staff' but the reviewer states it did not match their experience).
"“NP. Charise was amazing! Very knowledgeable and super willing to listen… Even the nurses treated me with respect.”"
— Birdeye review snippet for “Medical Associates at Exit 7”"“Sallie Lively is the best! She really cares about her patients! She takes the time to listen to you and explain things…”"
— Loc8NearMe “Most Recent Reviews” snippet"“I had minimal wait time… She listened and addressed all of my concerns… I never feel rushed.”"
— WebMD review snippet for Sallie Lively, NPSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- ETSU Health Family Medicine Bristol recognized as ‘Healthcare Heroes’ | Elizabethton Star — Sep 1, 2025
- ETSU Health welcoming primary care patients in multiple parts of region — Jan 14, 2026
- Four SOFHA clinic closures impact patients of 15 providers — Jan 9, 2026
- Move will allow patient access to Ballad network services — Sep 25, 2025
Information sourced from the clinic's website as of July 11, 2026.
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