PromptCare
Urgent Care • Buckhannon, WV
About
PromptCare is a walk-in urgent care clinic located in WVU Medicine St. Joseph's Hospital's Emergency Department in Buckhannon, West Virginia. The clinic provides affordable care for minor illnesses and injuries, with on-site lab and x-ray services available. No appointments are necessary, and the clinic is open daily from 9 a.m. to 9 p.m.
Clinic Type
Urgent Care
Address
PromptCare walk-in Clinic, located in the main hospital’s Emergency Department, BUCKHANNON, WV
Phone
3042932677
Lisa.Wharton1@wvumedicine.org
Opening Hours
Daily 9 a.m. – 9 p.m.
Telehealth
not specified
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.1/5 (90)
- Momentary (based on CMS HCAHPS): 5/5 (239)
- My Caring Plan: 6.2/10 (64)
Patients praise
- Many patients report positive experiences with doctors, nurse assistants, and X-ray technicians
- Strong ratings for nurse and doctor communication in official satisfaction surveys
- Cleanliness and quietness of the hospital environment rated highly in some surveys
- High percentage of patients (80-92%) expressing willingness to recommend the hospital
Common complaints
- Unfriendly, dismissive, or rude front desk staff reported by some patients
- Long wait times in the emergency department
- Concerns regarding financial and billing practices, including aggressive collections
- Perceived inadequacy in communication and responsiveness to patient needs
- Occasional issues with nursing responsiveness and hospital facility maintenance
"The Dr. is great, in fact awesome, the Nurse assistant is awesome, the X-ray tech is incredibly kind and professional, what a great team!!!!! The issue is the front desk. They are unfriendly, unkind, borderline rude."
— Birdeye ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- St. Joseph’s Hospital adds second CT scanner, enhancing cardiac and lung imaging capacity — Nov 3, 2025
- St. Joseph's Hospital adds Senior Life Solutions, outpatient behavioral health for older adults - My Buckhannon — Jun 6, 2026
- St. Joseph’s Hospital launches Senior Life Solutions program to support older adults — Mar 11, 2026
- WVU Medicine St. Joseph's Hospital opens mental health program for older adults — Dec 10, 2025
- WVU Medicine’s Lung Nodule Clinic designed to catch cancer faster — Jun 30, 2026
Information sourced from the clinic's website as of July 11, 2026.
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