University of Vermont Health
Primary Care • Burlington, VT
About
Primary Care at UVM Health (University of Vermont Health) in Burlington - Organization: UVM Health – University of Vermont Medical Center, a nonprofit regional tertiary care center serving over 1 million people in Vermont and northern New York. - Location: Headquarters and main campus in Burlington, VT; additional office at 462 Shelburne Road, Burlington, VT 05401. - Services: As a major academic medical center, it offers comprehensive tertiary care and specialized medical services; primary care is part of the broader UVM Health system. - Contact: Main phone lines include several numbers; primary HQ address is 111 Colchester Avenue, Burlington, VT 05401. - About: Part of UVM Health-UVM Medical Center, with a presence in the region and a focus on world-class, specialized care within a nonprofit framework.
Clinic Type
Primary Care
Address
111 Colchester Avenue, Burlington, VT 05401, US
Phone
%2B18028471470
lricher@portermedical.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
—
Languages Spoken
—
FAQs
What primary care services are offered?
Adult Primary Care (Internal Medicine), Family Medicine, Pediatric Primary Care, Geriatric Medicine, Mental Health in Primary Care, Palliative Care, Urgent & ExpressCare, Dental & Oral Health.
What is NCQA designation?
All primary care practices are certified Patient-Centered Medical Homes (NCQA).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Aggregate of Google reviews): 2.2/5 (6 reviews)
- Internal UVMHealth Provider Profile: 4.7/5 (example provider) (150 ratings/18 comments)
Patients praise
- Many individual providers are described as caring, thorough, compassionate, and good listeners
- Patients feel heard and respected by specific physicians who take time to build a partnership in care
- Efforts to improve patient-provider communication, including the adoption of AI technology to reduce provider screen time and the use of more inclusive intake forms
- Positive interactions with specific administrative/support staff members who go above and beyond to resolve issues
Common complaints
- Dissatisfaction with reception staff, citing them as condescending, rude, or aggressive
- Reports of long wait times or rushed appointments
- Complaints about administrative issues, including billing problems and communication difficulties
- Instances of perceived dismissiveness by some providers regarding patient concerns
"She took the time to listen to me and I never once felt rushed."
— UVMHealth Provider Patient Review"Doctors and nurses are fine, its some of the reception staff I'm tired of... they have a few there where every time they're in a mood for whatever reason get condescending, rude, and aggressive to patients."
— LocalityBiz/User Review"We have seen ambient help our providers be present and our patients be heard."
— Dr. Justin Stinnett-Donnelly, UVM Health Associate Chief Medical Information OfficerSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- UVM Health is downsizing. Here’s what those cuts mean for services. - VTDigger — Jun 18, 2026
- To reduce wait times, UVM Health is demanding its docs see more patients | Vermont Public — Jun 29, 2026
- UVM Health must cut expenses by $300 million in three years, independent liaison finds - VTDigger — May 8, 2026
- University of Vermont Health Welcomes 33 New Health Care Providers | The Peru Gazette — Nov 6, 2025
Information sourced from the clinic's website as of July 11, 2026.
Comparing your options?
See other primary care clinics in Burlington, or search the full directory by insurance, ratings, and more.