Hancock County Mental Health Center
Behavioral Health • Carthage, IL • Since 1997
About
Summary: - The Illinois Department of Healthcare and Family Services (HFS) is the state government agency that administers Medicaid health coverage and child support services in Illinois. - It operates through two main divisions: Medical Programs (Medicaid) and Child Support Services. The Office of Inspector General is independent and reports to the governor. - HFS is headquartered in Springfield, Illinois (established in 1997). The current director (as of 2022) is Theresa Eagleson. - Role for Hancock County/Carthage: HFS handles Medicaid eligibility and enrollment for residents, plus child support services. If you are seeking Hancock County-specific information (e.g., local office locations, contact details, or case assistance in Carthage), you would typically contact HFS or visit their Illinois state site for office locator and services.
Clinic Type
Behavioral Health
Address
607 Buchanan Carthage, IL 62321-1473
Phone
217-357-3176
hfs.dcssconnect@illinois.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- MyCaringPlan: 4.2 out of 5 (51 reviews)
- U.S. News & World Report (Home Health Rating): 3 out of 5 (not explicitly stated)
Patients praise
- The Hancock County Health Department, which operates in the same community and is sometimes associated with public services, has received positive ratings for its home health services, with a 4.2 out of 5 rating on some platforms.
Common complaints
- Statewide audit findings for the Illinois Department of Healthcare and Family Services (HFS) indicate systemic issues, including weaknesses in information technology controls, eligibility determination processes, and provider enrollment revalidations.
"The Department of Healthcare and Family Services (HFS) and the Department of Human Services (DHS) (collectively, the “Departments”) had weaknesses in the information technology (IT) and security controls... failed to perform revalidations required for ongoing provider enrollment."
— Illinois Auditor General Reports (FY23/FY24)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Home - Memorial Hospital, Carthage IL — Jan 14, 2022
- Sen. Anderson & Rep. Hammond to host free Senior Expo Wednesday, July 8 – Muddy River News — Jul 4, 2026
- Memorial Hospital offers summer Community Health Screening July 23 | Hancock County Journal-Pilot | mississippivalleypublishing.com — Jun 24, 2026
Information sourced from the clinic's website as of July 11, 2026.
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