SSM Health Medical Group
General Medical Practice • Centralia, IL • Since 1872
About
SSM Health Medical Group Centralia is part of SSM Health, a Catholic nonprofit health system serving Illinois, Missouri, Oklahoma, and Wisconsin. The system includes hospitals, physician offices, and ambulatory/virtual care, with a mission to deliver compassionate, high-quality care. Headquarters are in St. Louis, MO, and SSM Health operates across multiple care sites and related services. For Centralia-specific details (services, providers, hours), please visit the SSM Health website or contact their Centralia location directly.
Clinic Type
General Medical Practice
Address
1441 W. Broadway, Centralia, IL 62801
Phone
618-532-9050
community.benefits@ssmhealth.com
Opening Hours
7:30 am - 5:00 pm
Telehealth
Express Virtual Care available
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What services are offered at SSM Health Medical Group Centralia Primary Care West Broadway?
Primary care, wellness exams, vaccinations, chronic disease management, women's health, and well-woman exams.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- SSM Health Official Site (Provider: Alicia Davis, APRN-CNP): 4.6 out of 5 stars (based on 71 ratings) (23 reviews)
- SolvHealth (Express Clinic): 3.0 out of 5 stars (1 review)
Patients praise
- Providers described as personable, knowledgeable, and caring
- Good communication and thorough explanations from some clinicians
- Patients feeling comfortable and supported during appointments
Common complaints
- Long wait times for appointments and in the emergency room
- Concerns about staff professionalism and friendliness (rude or harsh communication)
- Difficulty with scheduling and administrative processes
- Criticism of care quality and perceived lack of attention from providers
- Inconsistencies in behavioral health services and treatment continuity
"Takes a while to get things scheduled."
— SSM Health Official Site"Very friendly, courteous to my concerns, very knowledgeable, goes the extra mile in dealing with the insurance company."
— SSM Health Official Site"The provider seem to be nice and accommodating, but the receptionist was rude and hateful."
— SolvHealthSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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