Primary Care: A Patient-Centered, Team Approach
Primary Care • Champaign, IL
Clinic Type
Primary Care
Address
—
Phone
(309) 268-5200
patient.relations@carle.com
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Virtual Health (telehealth) services available
Emergency Care
Emergency care via hospital ED; call 911
Services Offered
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Vitals: 4.5 out of 5 stars (4 reviews)
- RateMDs: 5.0 out of 5 stars (14 reviews)
- BestProsInTown: Not explicitly provided as an average, but noted high praise for individual providers (78 reviews)
- HeyHealthClinics: 3.9 out of 5 stars (20 reviews)
Patients praise
- appreciation for doctors who are attentive, patient, and good listeners
- value in team-based, patient-centered care models
- high satisfaction with specific, highly-rated primary care physicians
- thorough explanation of treatment plans and conditions
- supportive nursing and clinical staff interaction
Common complaints
- occasional rudeness from front-desk or reception staff
- long wait times in some departments
- complex or frustrating billing practices
- perceived lack of thoroughness in specific clinical encounters
"Dr. Pence is very knowledgeable and pleasant. She actually takes the time to answer questions. She explains her recommendations and works with you to make sure you understand and agree with her treatment plans."
— DocSpot review of Dr. Ari Pence"After choosing Christie as my Primary Health Care Center in 2014 I finally filed a written complaint concerning several poor experiences. The result,..."
— HeyHealthClinics user review"While some patients have experienced rudeness from a receptionist, the overall experience at Christie Clinic is marked by professionalism, care, and a willingness to listen."
— BestProsInTown review summary of Christie ClinicSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Promise Healthcare receives Patient-Centered Medical Home recognition - Chambana Today — Feb 27, 2026
- Promise Healthcare–Kenyon opens with community celebration - Chambana Today — Nov 13, 2025
- Promise Healthcare opens new clinic inside C-UPHD to expand access to care in Champaign - Chambana Today — Aug 20, 2025
- Carle to partner with VA Illiana Health Care System on Champaign clinic | Health-care | news-gazette.com — Mar 26, 2026
- Promise Healthcare – Kenyon to hold ribbon-cutting ceremony for new clinic - Chambana Today — Nov 6, 2025
Information sourced from the clinic's website as of July 11, 2026.
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