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Southwest Kidney Institute

2.6 out of 5 · 6 reviews

Nephrology • Chandler, AZ • Since 1980 • 40+ locations

About

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Southwest Kidney Institute (SKI) is a private, nationally recognized nephrology group based in Arizona that has provided kidney care since 1980. With more than 60 board-certified, fellowship-trained physicians across 40+ locations in Arizona, SKI offers comprehensive kidney disease management, including early intervention, dialysis, transplant support, and clinical research. Their services cover education, prevention, and treatment for acute and chronic kidney disease, end-stage renal disease, hypertension, and related vascular access needs. SKI operates about 4 offices in Arizona (Phoenix and Tempe areas) and emphasizes high-quality renal care and patient resources. Contact: ea@swkidney.com; 480-610-6100 / 1-480-969-8714.

Clinic Type

Nephrology

Address

2610 N 3rd St, Phoenix, Arizona 85004, US

Phone

480-610-6100

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://swkidney.com/

Telehealth

https://swkidney.com/telehealth-information/

Services Offered

  • Nephrology care
  • Kidney disease management
  • Laboratory testing coordination
  • Imaging coordination
  • Personalized care plans
  • Integrated care model
  • Referral coordination
  • Dialysis and transplant support (implied by nephrology focus)

Insurance & Payment

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Languages Spoken

  • English

Social Media

Youtube

Photos

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What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp (Brand Page): 2.2/5 (73 reviews)
  • Trustpilot: 2.6/5 (6 reviews)
  • Birdeye (Aggregate): 4.7/5 (434 reviews)

Patients praise

  • Access to board-certified and fellowship-trained nephrologists
  • Recognized quality performance metrics (CMS/MIPS)
  • Some patients report positive, long-term relationships with specific doctors

Common complaints

  • Difficulty reaching office staff via telephone
  • Concerns regarding administrative and billing errors
  • Complaints about long wait times for appointments
  • Reports of perceived incompetence or poor communication from staff
  • Issues with provider continuity and unauthorized changes of doctors

"The STAFF... is absolutely incompetent! Trying to get a human on the phone is next to impossible..."

— Yelp review

"My husband has been a patient of Dr Paul Lui's for over 2 decades. He is a most knowledgable nephrologist."

— Trustpilot review

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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