FamilyCare Health Centers
Primary Care • Charleston, WV • Since 1989
About
Summary: - FamilyCare Health Centers (WV) is a nonprofit health care provider founded in 1989 and headquartered in Scott Depot, WV. It operates 12 offices across West Virginia, including locations in Charleston (Lee Street area) and Madison, Dunbar, and Scott Depot. - Services include whole-person care with offerings such as midwifery and ophthalmology, aiming to deliver high-quality, accessible care for families. - Contact: community@familycarewv.org; phone +1 304 760 6336. - Quick identifiers: Industry – Hospitals and Health Care; Type – Nonprofit; LinkedIn: /company/familycare-health-centerswv; HQ: Scott Depot, WV.
Clinic Type
Primary Care
Address
1220 Lee St. E, Suite 201 Charleston, WV 25301
Phone
304-342-8513
employment@familycarewv.org
Opening Hours
Monday - Friday: 7:30 AM – 5 PM; Saturday & Sunday: Closed; Closed the first Wednesday of each month at noon for staff meeting
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What are the clinic hours?
Monday - Friday: 7:30 AM – 5 PM; Saturday & Sunday: Closed. Closed the first Wednesday of each month at noon for staff meeting.
What is the address of the Lee Street location?
1220 Lee St. E, Suite 201 Charleston, WV 25301.
What is the contact phone number?
304-342-8513.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (aggregated from Google, Facebook, and Yellow Pages): 4.2 out of 5 stars (48 reviews)
Patients praise
- Compassionate, thorough, and knowledgeable physicians and nurse practitioners
- Staff described as patient-centered and courteous
- Strong rapport with long-term patients, some attending for 20-35+ years
- Efficient care for those with scheduled appointments
Common complaints
- Difficulty reaching the office via telephone, including long hold times
- Complaints regarding billing errors and communication issues
- Occasional dissatisfaction with staff responsiveness or professional conduct
- Reports of long wait times for walk-in appointments
"The absolute BEST Patient care by the Physicians and Nurse Practitioners... Yes the hold time to get ahold of them via phone is extended at times. However, if you pay attention when you are in the office. It is because they are taking care of the patient that is in front of them first."
— Patient review on LocalityBiz"They never answer their phones. I've been on hold for over 45 minutes nearly every time I've called. Find a doctor that cares enough about their patients to at least answer the phone."
— Patient review on LocalityBiz"I’ve been going to this practice for 20 plus years. They are always very thorough and patient with questions. I see Dr. Kelly and highly recommend this office."
— Patient review on BirdeyeSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New partnership looks to expand health care access — Mar 31, 2026
- FamilyCare celebrates 35 years with book launch event in Charleston | WOWK 13 News — Jun 2, 2026
- Westside Wellness: FamilyCare Health Centers - Westside Together — Nov 24, 2025
- Charleston Opioid Community Council awards $540,000 | Kanawha Valley | wvgazettemail.com — Dec 20, 2025
- FamilyCare Health Centers Celebrates 35 Years of Service in West Virginia - News Usa Today — Jun 2, 2026
Information sourced from the clinic's website as of July 11, 2026.
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