Primary Care | WVU Medicine
Primary Care • Charleston, WV
Clinic Type
Primary Care
Address
—
Phone
855-778-2922
mediarelations@wvumedicine.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
—
Languages Spoken
FAQs
What does primary care cover?
Primary care provides routine and preventive medical care for people of all ages, including wellness exams, vaccinations, and management of chronic conditions.
What is the role of primary care providers?
They coordinate care, refer to specialists when needed, and help manage undiagnosed symptoms to support long-term well-being.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Mountaineer Family Medicine): 4.1/5 (75)
- Healthgrades (Dr. E. Robie): 4.7/5 (24)
- Healthgrades (Dr. Susan Cavender): 4.2/5 (20)
- U.S. News & World Report (Dr. John P. Richards): 4/5 (59)
Patients praise
- High provider knowledge and medical expertise
- Compassionate and caring bedside manner of many physicians
- Positive experiences with office staff and cleanliness in some settings
- Effective management of chronic conditions and rare illnesses
- Clear explanations of conditions and treatments by providers
Common complaints
- Difficulties with appointment scheduling and wait times
- Concerns regarding billing, insurance coverage, and perceived double-billing
- Issues with provider communication, including feeling rushed or unheard
- Negative experiences in emergency room settings, specifically regarding long wait times and facility conditions
- Staff interactions sometimes described as rude or unhelpful
"She takes all the time needed to hear you... I have felt more compassion and understanding from her then I did with my dr I had for over 20 years."
— Patient review of Dr. Susan Cavender"My father spent days in the emergency room because they did not have a bed for him... Watching him lie there without the most basic comfort was unbearable."
— Patient review regarding emergency room experience at CAMC General Hospital"Talked over my mother, Rude and would not listen if you don't want to deal with people then you shouldn't try to be a doctor."
— Patient review of Dr. Leela PatelSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New partnership looks to expand health care access — Mar 31, 2026
- A new clinic opens in Raleigh County — Nov 4, 2025
- Thomas Memorial Hospital Opens Pediatric Clinic In South Charleston, West Virginia - HCD Magazine — Dec 8, 2025
- WVU Medicine Thomas Hospitals receives nearly $9M to expand intensive care capabilities – WCHS Network | News • Sports • Business | Charleston, WV — Jun 7, 2026
Information sourced from the clinic's website as of July 11, 2026.
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