MUSC Health Telehealth Clinic - Charleston
Telehealth Clinic • Charleston, SC • Since 2014
About
Summary: The MUSC Health Telehealth Clinic in Charleston is the state-wide center for telehealth at the Medical University of South Carolina (MUSC). It serves as the statewide headquarters for the South Carolina Telehealth Alliance and is a national Telehealth Center of Excellence. The center enables 24/7 access to urgent care, emergency services, and virtual visits through MUSC Health, with a dedicated facility in Charleston that supports telehealth delivery, administration, education, training, and simulation. Contact: telehealthinfo@musc.edu | 843-792-1414. Headquarters: Charleston, SC. Founded 2014.
Clinic Type
Telehealth Clinic
Address
Charleston, SC 29401
Phone
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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What Patients Say
Overall sentiment across review platforms: mixed
- MUSC Health official provider profile pages: generally 4.4–5.0 out of 5 stars for individual telehealth providers (varies widely by provider (e.g., 34 to 310+ ratings per provider))
- Birdeye (Specialty & Women's Emergency Department): 2.6 out of 5 stars (17 reviews)
Patients praise
- high patient ratings for individual telehealth providers, often ranging from 4.5 to 5 stars
- appreciation for the professionalism and quality of medical staff in some patient experiences
- recognition of the facility as a major, high-quality medical center
Common complaints
- concerns regarding communication delays and lack of updates during care
- reports of long wait times in emergency departments
- dissatisfaction with billing and transparency in estimates
- criticism from patients regarding standardized care plans and inadequate pain management in specific specialized centers
"I can not express how great this facility is. The residents and fellows along with the doctors are all top notch... This is a brilliant place."
— Birdeye review"They don't tell you anything for hours. I was left in the room for 12 hours."
— Yelp review"Advocates say access to pain relief has become one of the most urgent issues. They claim patients are being placed on standardized care plans rather than individualized treatment... resulting in dramatic reductions in pain medication."
— WISTV news reportSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Telehealth - Find a provider - MUSC Health — Oct 15, 2025
- Find a location near Charleston, SC - Find a provider - MUSC Health — May 22, 2026
- MUSC highlights Rural Health Awareness Month with expanded virtual primary care services — Nov 21, 2025
- MUSC Health | South Carolina's Leader in Health Care — Nov 19, 2025
Information sourced from the clinic's website as of July 11, 2026.
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