Roper St. Francis Healthcare
Telehealth Clinic • Charleston, SC • Since 1829
About
Roper St. Francis Healthcare (RSFH) is a nonprofit, multi-hospital health system based in Charleston, SC, serving the Lowcountry with nearly 700 beds and 120+ facilities across four counties. It operates as Charleston’s largest private employer with about 7,000 staff and a medical staff of 1,000+ physicians. RSFH is part of Bon Secours Mercy Health and includes hospitals such as Roper Hospital, Bon Secours St. Francis Hospital, Mount Pleasant Hospital, and Berkeley Hospital, plus a network of urgent/primary care, imaging, lab, and outpatient services. Notable recent developments include the opening of the Health Pavilion at Sawmill Centre (emergency, imaging, lab, and outpatient services) and recognition of RSFH Express Care as Charleston’s Best Urgent Care (2026). For direct assistance, local contact options include RSFH’s main phones and their Charleston/HQ locations.
Clinic Type
Telehealth Clinic
Address
Charleston, SC (service area)
Phone
843 4022273
MercyHealth_HR_Service_Center@mercy.com
Opening Hours
Monday to Sunday, 8 a.m. to 8 p.m.
Telehealth
Yes
Emergency Care
Not suitable for emergencies; call 911 for chest pain, severe bleeding, or any emergency symptoms
Services Offered
Technology & Equipment
Insurance & Payment
—
co-pay, credit card, bank account (for payment)
Languages Spoken
—
Pricing
FAQs
What conditions are suitable for virtual care?
Non-emergent conditions such as colds, sinus infections, cough, allergies and similar non-emergent issues; not appropriate for serious injuries or emergencies.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Birdeye (Roper St. Francis Physician Partners - Primary Care): 4.6 out of 5 stars (367 reviews)
- Solv (Roper St. Francis Express Care, Folly Rd): 4.8 out of 5 stars (1,661 reviews)
Patients praise
- Convenient access to care and reduced wait times via online booking
- Professional and efficient staff interactions reported by many patients
- Comprehensive care system with a range of specialty and primary care services
- Positive experiences with virtual care during the COVID-19 pandemic and for routine needs
Common complaints
- Billing issues and errors in coding
- Concerns regarding collection agency notifications for bills allegedly signed up for without consent
- Reports of feeling dismissed by medical staff during in-person visits
- Occasional complaints about facility cleanliness in urgent care settings
"What sets Roper St. Francis Express Care apart is the ability to book your visit online in real-time via Solv, significantly reducing your wait time and streamlining your experience."
— Solv Patient Review Summary"It seems whenever there is a billing problem they somehow make it your fault because 'you signed up' for some program that you never did."
— Better Business Bureau ComplaintSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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