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Ear, Nose, and Throat Locations | Northwest Pa. & Western Ny.

Ear, Nose, & Throat • Chautauqua, NY

About

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Clinic Type

Ear, Nose, & Throat

Address

—

Phone

18005338762

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.upmc.com/services/ear-nose-throat/locations/northwest-pa-ny

Services Offered

  • Ear, Nose, and Throat

Insurance & Payment

—

Languages Spoken

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Photos

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What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye/Google (Dr. Raymond V. Paolini Jr.): 4.4/5 stars (93 reviews)
  • US News (Dr. Raymond V. Paolini Jr.): 4/5 stars (72 reviews)
  • RateMDs (Dr. Sidney P. Lipman): 4.0/5 stars (13 reviews)

Patients praise

  • Expertise and knowledge of specific ENT specialists (e.g., Dr. Paolini, Dr. McElwain)
  • Compassionate and thorough bedside manner reported by some patients
  • Effective surgical and diagnostic outcomes for some patients
  • Immaculate cleanliness of some office facilities

Common complaints

  • Difficulties with office staff and reception, including reports of rude behavior and unhelpful interactions
  • Challenges in scheduling appointments, including long hold times and communication errors
  • Issues with billing processes and collections practices
  • Long waiting times for scheduled appointments
  • Concerns regarding lack of patient privacy in exam rooms

"Dr. R. Paolini and his clinical + office staff have saved my life, literally and figuratively... I couldn’t be happier with the level of care and quality of care at this location."

— LocalityBiz (Review of WNY Ear Nose and Throat)

"The front desk people are almost comically rude, showing no compassion whatsoever for people who have medical concerns... I'll be looking elsewhere for my needs."

— LocalityBiz (Review of ENT and Allergy Specialists of Western PA)

"Most unprofessional, unorganized office I've ever been to. ... Still billed me over $100 though... AVOID THIS OFFICE AT ALL COST !!!!"

— RateMDs (Review of Dr. Sidney P. Lipman)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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