Northwestern Memorial Hospital
Neurology • Chicago, IL
About
Northwestern Medicine is a nonprofit healthcare system affiliated with Northwestern University, headquartered in Chicago, IL. It operates Northwestern Memorial Hospital (its flagship) plus 9–10 other hospitals and a network of physician offices and urgent care centers across Illinois, with close ties to Lurie Children’s Hospital and the Ryan AbilityLab. The system focuses on quality care, research, and education through its affiliations with Feinberg School of Medicine and related centers. Key leadership includes CEO Howard Chrisman and CFO John A. Orsini. Services span orthopedics, cardiology, neurology, oncology, pediatrics, women’s health, neuroscience, rehabilitation, and other hospital/academic health system offerings. Contact: 1-844-662-38837.
Clinic Type
Neurology
Address
Northwestern Memorial Hospital, Regenstein Center for Neurological Care, Chicago, IL
Phone
(312) 926-2300
kflesch@nm.org
Opening Hours
8 am–5 pm
Website
https://www.nm.org/locations/northwestern-memorial-hospital-regenstein-center-for-neurological-care
Telehealth
Yes
Services Offered
Insurance & Payment
—
Languages Spoken
FAQs
What are the hours of operation?
8 am–5 pm
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Ratings.MD: 4.8/5 (33,204 verified ratings)
- Birdeye: 5/5 (2 reviews)
- U.S. News & World Report: 4/5 (24 reviews)
Patients praise
- High regard for the clinical expertise and knowledge of many neurologists
- Patients appreciate doctors who are proactive, empathetic, and dedicated to their care
- Success in treating complex conditions such as epilepsy and chronic migraines
- Access to multidisciplinary care and specialized centers
Common complaints
- Difficulties with administrative communication, including unreturned calls and phone tag issues
- Long wait times for appointments and scheduling delays
- Reports of dismissive staff or poor bedside manner in specific instances
- Frustration with inaccurate record-keeping or prescription management in some cases
"Dr. Templar and her team are wonderful. Spent a lot of time with me, understood the grief and anxiety of my situation and made a plan that felt safe for me... Seizure free a year now..."
— Patient review, A-Better-Place"Dr. Carroll is WONDERFUL - her staff, however, is hurting her practice. I have phoned 11 times in the past 3 days and have had 1 call answered live."
— Patient review, Vitals"This doctor refuses to explain any of her thinking when it comes to Rx... and tried to confirm if inaccurate record-keeping led her to make MEDICATION DECISIONS..."
— Patient review, HealthgradesSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Northwestern Medicine Hospitals Recognized by U.S. News & World Report In Annual Best Hospital Rankings — Jul 29, 2025
- Northwestern Memorial Hospital Receives ENA Lantern Award — Oct 17, 2025
- Northwestern Hospitals Once Again Rank Among Best in the Nation - News Center — Jul 29, 2025
- New Institute Envisions Future Where Our Brains Last as Long as Our Bodies - News Center — Feb 2, 2026
- Northwestern Memorial, Rush hospitals are among best in US – NBC Chicago — Jul 29, 2025
Information sourced from the clinic's website as of July 11, 2026.
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