MetroHealth
Behavioral Health • Cleveland Heights, OH
About
MetroHealth's Behavioral & Mental Health services in Cleveland Heights, Ohio provide inpatient and outpatient care for adults, children, and adolescents with mental health and substance use disorders. Services include medication management, counseling, therapy, medication-assisted treatment, and level-of-care assessments. The new Cleveland Heights Behavioral Health Hospital offers 112 dedicated beds with specialized treatment programs tailored to individual needs.
Clinic Type
Behavioral Health
Address
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Phone
216-778-4428
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Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Behavioral health emergency support available; 24/7 doctor availability in ED
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the phone numbers for inquiries and general information?
Inpatient inquiries: 216-778-7800; Outpatient inquiries: 216-778-4428; Primary Care: 216-696-3876; Emergency Department: 216-696-XXX (general MetroHealth numbers vary by location)
Where is the Cleveland Heights Behavioral Health Hospital located?
3609 Park East Drive, North Building Beachwood, OH 44122
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- ABA Navigator: 4.3/5 (6 reviews)
- Superior Behavioral Health: 5/5 (5 reviews)
- Birdeye: 3.5/5 (6 reviews)
Patients praise
- Appreciation for empathetic, attentive, and skilled clinical staff who listen to patients
- Effective use of evidence-based practices and personalized treatment plans
- Improvement in mental health symptoms and overall quality of life reported by some patients
- Positive, supportive environment in certain facilities
Common complaints
- Dissatisfaction with administrative and billing processes, including insurance coverage disputes
- Reports of unhelpful or unprofessional interactions with front-desk staff
- Perceived lack of empathy or poor communication from certain providers
- Concerns that clinical approaches were ineffective or inappropriate for specific needs
"Was a life changing amazing decision to start my mental health journey as well as my son. HIGHLY RECOMMEND!!!! I feel seen and I feel herd as a patient."
— Patient testimonial for Behavioral Health Services of Greater Cleveland"This practice is the only health care provider we have worked with that refuses to bill the gap insurer... Partners for Behavioral Health and Wellness seems to be uniquely unfriendly to their patients."
— Patient complaint regarding billing at Partners for Behavioral Health and Wellness"My counselor Bernie [Reeves] is the absolute best counselor I’ve had in treatment! I’ve been to a few different MAT clinics [and] had a few different counselors and I can’t explain how he is so genuinely caring!"
— Patient testimonial for Cleveland Comprehensive Treatment CenterSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- MetroHealth’s Cleveland Heights psych ED will close after 1 year | Ideastream Public Media — Oct 17, 2025
- MetroHealth Realigns Behavioral Health Services — Oct 17, 2025
- The Centers' Behavioral Health Crisis Center — Jan 17, 2026
- Mental Health Counseling Center | Cleveland, OH — Nov 1, 2025
- Cuyahoga County | The Centers — Oct 1, 2025
Information sourced from the clinic's website as of July 11, 2026.
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