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Health Express Urgent Care

4.5 out of 5 · 967 reviews

Urgent Care • Cleveland Heights, OH • Since 2014 • Multiple locations in Northeast Ohio (Cleveland and surrounding areas) locations

About

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Health Express Urgent Care & Occupational Health Centers offers walk-in urgent care in Cleveland and surrounding Ohio communities, with seven-day access, accepts most insurance, and provides telehealth visits. They emphasize employer-focused occupational health services (drug screens, DOT exams, TB testing, vaccinations, x-rays, workers’ comp, fit-for-duty, physicals) and same-day test result delivery. They operate six U.S. offices, including one in Parma (HQ) and locations in Mayfield Heights, North Ridgeville, Avon Lake, and Parma area. They position as a patient-first urgent care with rapid testing and treatment, plus tailored workplace health plans at discounted rates.

Clinic Type

Urgent Care

Address

3762 Pearl Road, Cleveland, OH 44109

Phone

216-777-2155

Email

—

Opening Hours

Mon – Fri: 8:00 am – 8:00 pm; Sat – Sun: 9:00 am – 6:00 pm

Website

https://healthexpressuc.com/cleveland-oh/

Telehealth

Yes, telehealth services available

Services Offered

urgent care
walk-in clinic
same-day medical care
telehealth
on-site lab tests
strep testing
flu testing
mono testing
urinalysis
pregnancy testing
x-rays
primary care
occupational health
behavioral health

Insurance & Payment

AARP
Aetna
Blue Cross Blue Shield
Buckeye Community Health Plan
CareSource
Cigna
Healthspan
Humana
Medical Mutual
Ohio Medicaid & Medicaid HMOs
Medicare
Molina
MultiPlan & PHCS Networks
Mutual Health Services
TRICARE
UFCW
UMR
United Healthcare
Worker’s Compensation

Accepted insurances listed; self-pay options available for uninsured

self-pay, insurance, credit/debit cards, mobile payments, Insured

Languages Spoken

English

Current Offers

Walk-In Welcome

FAQs

Do I need an appointment?

Walk-ins are welcome; you can book ahead online.

What services are offered?

Urgent care, on-site labs, X-ray, telehealth, primary care, behavioral health, occupational health.

What are the hours of operation?

Mon – Fri: 8:00 am – 8:00 pm; Sat – Sun: 9:00 am – 6:00 pm

Do walk-ins get seen the same day?

Yes, walk-ins are welcome and most patients are seen in under 30 minutes.

What should I bring to my visit?

Bring a photo ID and insurance card (if applicable).

Social Media

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye / Google Aggregate: 4.8/5 stars (815 reviews)
Birdeye / MetroHealth Cleveland Heights Medical Center: 3.2/5 stars (152 reviews)

Patients praise

polite, friendly, and professional staff
clean, modern facilities
efficient check-in process and short wait times
thorough and attentive medical care
convenient availability and scheduling options

Common complaints

perceived lack of care for certain patients due to policy restrictions
negative feedback regarding political or organizational stance

"Absolutely amazing! The staff is extremely polite and friendly. The place is new and clean. Dr. Haun is incredible. She’s very knowledgeable and attentive."

— UH Urgent Care patient review

"This facility is fine with denying someone medical care because of their 'policies'. Everyone there should be ashamed of themselves for how they are treating people right now."

— MetroHealth Cleveland Heights Medical Center patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].