Cayuga Health
Primary Care / Family Practice • Cortland, NY
About
Summary: Cayuga Health System is a nonprofit health care network formed by the merger of Cayuga Medical Center (Ithaca) and Schuyler Hospital (Montour Falls). It delivers community-centered primary and specialty care across the Finger Lakes and central New York. Headquartered in Ithaca, NY, the system operates three U.S. offices and emphasizes seamless care within a cohesive network. For primary care in Cortland, Cayuga Health’s Cortland ties aren’t explicitly listed, but the organization’s network focuses on serving local communities in central New York with accessible, comprehensive care through its affiliated hospitals and clinics.
Clinic Type
Primary Care / Family Practice
Address
Ithaca, New York, US
Phone
607-241-1111
info@schuylerhospital.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.0/5.0 (61 reviews (Cayuga Primary Care))
- Birdeye: 4.9/5.0 (82 reviews (Cayuga Health Outpatient Lab))
Patients praise
- Professional and knowledgeable clinical staff (nurses and some doctors)
- Clean and well-maintained facilities
- Positive experiences with specific departments like outpatient rehabilitation and laboratory services
- Efficiency and thoroughness reported by some patients during clinical encounters
Common complaints
- Long wait times for appointments and while in the office
- Difficulty scheduling or rescheduling appointments
- Rudeness or unprofessionalism among some administrative/front-desk staff
- Frustration with billing processes and third-party billing services
- Concerns about communication and responsiveness regarding patient needs
"My son was blessed to have Nures Khayla, she was very attentive and really looked out for our best interests very impressed and satisfied."
— User review for Cayuga Primary Care"While the nurse and Dr. B were kind and professional, after the procedure I was left waiting in the patient room for 35 minutes without being told or guided."
— User review for Cayuga Primary Care (Ithaca)"They either need a different billing party or they need to hire more people like Shannon to do their jobs. Thank you so much to Shannon and to Shannon alone."
— User review for Cayuga Medical AssociatesSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Cayuga Health Cortland Urgent Care Offers Early Check-In, Comprehensive Services | Centralus Health — Sep 3, 2025
- Longstanding Dryden primary care clinic to close. How will the community adjust? - The Ithaca Voice — Apr 17, 2026
- Put your health at the top of your New Year’s resolution list: Schedule an annual visit - 607 News Now — Dec 4, 2025
- Cayuga Primary Care in Dryden to permanently close May 1 - 607 News Now — Apr 21, 2026
- New York practice to close after 70 years - Becker’s ASC — Apr 20, 2026
Information sourced from the clinic's website as of July 11, 2026.
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