CHI Health Clinic Heart Institute
Cardiology • Council Bluffs, IA • Since 1886
About
CHI Health Mercy Council Bluffs (Mercy Clinic/Hospital) is a hospital and health care facility located in Council Bluffs, Iowa, part of the CHI Health network. Founded in 1886, it operates with a small local team (28 employees) and provides medical, administrative, and care management services. Key leadership includes President Kristen Blum and directorial leaders in pharmacy, care management, patient care services, and psychiatry. It is associated with Mercy (often referred to as Mercy Hospital) and connects to broader CHI Health systems and affiliated medical staff from regional institutions.
Clinic Type
Cardiology
Address
800 Mercy Dr, Council Bluffs, IA 51503
Phone
712-325-2468
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Opening Hours
08:00AM-04:30PM
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What are the general hours?
08:00AM-04:30PM (listed hours appear repeatedly in the source)
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 5.0 out of 5 stars (some listings) (14 reviews (specific listing))
- Rehab.com: 4.32 out of 5 stars (~1150 reviews)
- U.S. News & World Report: 87% inpatient recommendation rate (hospital-wide) (N/A)
Patients praise
- some patients report attentive and helpful individual care experiences
- appreciation for specific doctors who are personable and clear in communication
- 87% hospital inpatient recommendation rate reported by some sources
Common complaints
- difficulty reaching staff by phone or getting calls returned
- perceived lack of communication between departments
- negative experiences with nursing staff responsiveness and attitude
- concerns regarding pain management consistency
- billing/administrative frustrations
"Majority of nurses are rude and uncaring. I waited over 2.5 hours as well for my ride home because one nurse didn’t tell new nurse my ride had arrived..."
— MedicalRecords.com"Sara Rygol was attentive and responsive in a way that no primary care physician I've seen in the past 6 years... I've already learned more about how to improve my health than I did seeing specialists during all that time."
— Rehab.comSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- CommonSpirit’s CHI Health Mercy Council Bluffs to close labor, delivery — Jul 10, 2026
- Interventional cardiologist Dr. Ann Narmi joins the Methodist team | Methodist Health System | Omaha, Council Bluffs, Fremont — Nov 20, 2025
- CHI Health Nebraska Heart Named One of the Nation’s 50 Top Cardiovascular Hospitals® by Premier, Presented by Modern Healthcare - Midwest Medical Edition — Feb 10, 2026
- Council Bluffs hospital to end labor and delivery services in August — Jul 10, 2026
- Council Bluffs Mercy Hospital to end labor and delivery — Jul 9, 2026
Information sourced from the clinic's website as of July 11, 2026.
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