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Arches Medical Urgent Care

4.5 out of 5 · 194 reviews

Federally Qualified Health Center • Coventry, RI

About

Arches Medical Rhode Island (Medical Group) is a physician-owned, PCP-driven medical practice group focused on primary care and access to care in Rhode Island, with 2 offices in the United States (headquartered in Cambridge, MA). They operate as a physician-led independent practice association aimed at improving readiness for insurance contracts and increasing physician financial independence, while offering ownership opportunities in the IPA. They are accepting new patients at their 7 primary care sites. They emphasize patient-centered decision making and high-quality primary/urgent care, with 25 employees and ongoing growth. Contact: +1-857-856-5550; info@archesmd.com. Note: The listing centers on Rhode Island-related strategy and primary care; Coventry/Urgent Care specifics are not detailed in the provided material.

Clinic Type

Federally Qualified Health Center

Address

982 Tiogue Ave, Coventry, RI 02816

Phone

(401) 600-2777

Email

info@archesmedical.com

Opening Hours

Monday - 8:00am – 8:00 pmTuesday - 8:00am – 8:00 pmWednesday - 8:00am – 8:00 pmThursday - 8:00am – 8:00 pmFriday - 8:00am – 8:00 pmSaturday - ClosedSunday – Closed

Telehealth

Same Day Telehealth

Emergency Care

Urgent Care

Services Offered

  • urgent care
  • primary care
  • diagnosis and treatment
  • preventive health care
  • physician-led care
  • nurse practitioner services
  • physician assistant services

Team

  • Robert Pugliese, Physician (physician) or similar — Physician
  • Amy Lafontaine, Physician — Physician
  • Bhumi Upadhyay, Physician — Physician
  • Dhara Shah, Physician — Physician
  • Phathsady Louangxay, Physician — Physician
  • Kristen Kane, Physician — Physician
  • Cheryl Trager, Physician — Physician
  • Timothy Thomas, Physician — Physician
  • Natsha Almeida, Physician — Physician
  • Caroline Shea, Physician — Physician
  • Sarah Shaw, Physician — Physician
  • Amanda LaFlamme, Physician — Physician
  • Brett Buskey, Physician — Physician
  • Donn Quinn, Physician — Physician
  • Kathleen Natareno, Physician — Physician

Insurance & Payment

—

self-pay, insurance

Languages Spoken

—

FAQs

What services are offered at Arches Urgent Care Coventry?

Urgent care, primary care, diagnosis and treatment, preventive health care, and related physician-led services.

What are the hours of operation for Arches Urgent Care Coventry?

Monday - 8:00am – 8:00 pmTuesday - 8:00am – 8:00 pmWednesday - 8:00am – 8:00 pmThursday - 8:00am – 8:00 pmFriday - 8:00am – 8:00 pmSaturday - ClosedSunday – Closed

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Arches Medical - Coventry Tiogue (Primary Care and Urgent Care): 4.1 out of 5 stars (83 reviews)
  • Arches Medical - Reservoir: 4.8 out of 5 stars (111-112 reviews)

Patients praise

  • Good medical care from some doctors
  • Generally positive rating for specific locations like Arches Medical - Reservoir

Common complaints

  • Long wait times
  • Unprofessional or rude staff behavior
  • Difficulty with medical paperwork or administrative tasks
  • Issues with provider turnover and lack of appointment availability
  • Perceived lack of attentiveness from medical staff

"Two hour wait time…..no one’s been called in 30 minutes or more. The nurse is rude. I over heard her make a rude comment about me to a fellow employee."

— Arches Medical Urgent Care - Cumberland (representative of negative experiences across the network)

"I had an initial appointment with a provider in July of 2024 to be called in September of 2024 that they were no longer there and they could not set me up with another provider until September 2025!!!"

— Arches Medical - Wakefield (representative of administrative complaints across the network)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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