Primary Care in Dallas, TX | Baylor Scott & White Health
Family Medicine • Dallas, TX • Since 1903
About
Baylor Scott & White Health (BSWH) is a large nonprofit health system headquartered in Dallas, TX. Formed in 2013 from the merger of Scott & White Health and Baylor Health Care System, it operates 50+ hospitals and 800+ patient care sites nationwide, with a network of primary care, family medicine, women’s health, pediatrics, and various specialty services (cardiology, orthopedics, gastroenterology, neurology, imaging, etc.). BSWH offers a comprehensive care system, including clinics, urgent care, imaging centers, and a health plan, and employs thousands of staff across locations. Dallas-area primary care options include: - Primary care and family medicine services within the BSWH network - Nearby clinics and physician groups affiliated with BSWH in the Dallas area Key details: - Location: Dallas, Texas; HQ at 3500 Gaston Ave, Dallas, TX 75246 - Founded: 1903; Nonprofit healthcare system - Services: Primary care, family medicine, women’s health, pediatrics, cardiology, orthopedics, gastroenterology, neurology, imaging, and more - Contact: 1-844-279-3627 Note: In April 2026, BSWH announced withdrawal from Medicaid and ACA marketplace plans in Texas, affecting certain residents and employees.
Clinic Type
Family Medicine
Address
3500 Gaston Ave, Dallas, Texas 75246, US
Phone
972.817.6000
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- CMS HCAHPS / Momentary Labs: 5 out of 5 stars (based on 579 patient surveys via HCAHPS) (579 surveys collected (for Heart & Vascular Hospital))
- Healthgrades (for specific facilities): 84% patient experience rating (significantly higher than national average) (N/A)
- PissedConsumer: 1.5 out of 5 stars (25 reviews)
Patients praise
- high patient satisfaction ratings for specific specialty hospitals like Heart & Vascular
- favorable ratings for nursing and doctor communication in specific facilities
- convenient access to integrated health networks and digital tools like the MyBSWHealth app
- broad range of primary care services available for all ages
Common complaints
- billing and insurance coding complexities
- difficulties in scheduling appointments or long wait times for new patients
- perceived lack of personalized care or dismissive attitudes from staff
- negative experiences in emergency room settings
- frustration with administrative processes and communication gaps
"Overall the care of the providers is very good, they listen and attempt to make sure you're ok. The billing is a nightmare."
— Better Business Bureau customer review"I would not recommend any large organization based PCP practice. Yes, they have a cool Epic app, but they charge a small fortune and treat nothing in return."
— LocalityBiz reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Merida Morales, Noriko, MD - High Plains Health Plan — Aug 16, 2025
Information sourced from the clinic's website as of July 11, 2026.
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