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The Iowa Clinic

Internal Medicine • Des Moines, IA

About

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Clinic Type

Internal Medicine

Address

—

Phone

Schedule Online Call 515.875.9000 to Schedule

Email

customerservicecbo@iowaclinic.com

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.iowaclinic.com/specialties/primary-care/internal-medicine/

Services Offered

  • Internal Medicine
  • Primary Care
  • Internist services

Insurance & Payment

—

Languages Spoken

—

Social Media

TwitterYoutubeFacebookLinkedinInstagram

Photos

The Iowa Clinic, internal medicine clinic in Des Moines, IA — photo 1 of 8The Iowa Clinic, internal medicine clinic in Des Moines, IA — photo 2 of 8The Iowa Clinic, internal medicine clinic in Des Moines, IA — photo 3 of 8The Iowa Clinic, internal medicine clinic in Des Moines, IA — photo 4 of 8The Iowa Clinic, internal medicine clinic in Des Moines, IA — photo 5 of 8The Iowa Clinic, internal medicine clinic in Des Moines, IA — photo 6 of 8The Iowa Clinic, internal medicine clinic in Des Moines, IA — photo 7 of 8The Iowa Clinic, internal medicine clinic in Des Moines, IA — photo 8 of 8

What Patients Say

Overall sentiment across review platforms: mixed

  • MercyOne (Dr. Erin Voelschow): 4.9/5 (214 ratings)
  • MercyOne (Dr. Narasimha Palagummi): 4.9/5 (62 ratings)
  • Healthgrades (Dr. Stephanie Henderson): 4.6/5 (21 ratings)
  • WebMD (Dr. Carol Horner): 5.0/5 (31 ratings)
  • Ratings.MD (Dr. Phyo Su Yin): 4.8/5 (81 ratings)
  • Healthgrades (Dr. Kathleen Jones): 3.7/5 (Data point indicated as likelihood to recommend)
  • Ratings.MD (Emily Myers, PA-C): 4.9/5 (73 ratings)

Patients praise

  • Strong appreciation for provider professionalism and thoroughness
  • Patients feeling heard and respected during consultations
  • High satisfaction with bedside manner and empathy
  • Clinical competence and clear explanations of health conditions
  • Compassionate and knowledgeable support staff in some instances

Common complaints

  • Difficulty scheduling appointments and long hold times
  • Perceived rudeness or lack of respect from some staff members
  • Rushed appointments or feeling neglected
  • Issues with timely call-backs or communication from medical teams
  • Instances of abrupt or unprofessional communication from providers

"Have never had a doctor so kind, respectful, empathetic, great communicator, soft spoken and good bedside manners. Very grateful to have found her."

— MercyOne Patient Review

"My experience making this appointment was not great. I waited on hold far too long, and the person that answered to make the appointments was borderline rude."

— MercyOne Patient Review

"Nurse is incompetent and worse... Dr. Jones has too many patients and this causes neglect of ill patients suffering."

— Healthgrades Patient Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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