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Family Medicine in Dover, NH - Primary Care | Specialists | Physicians

Primary Care • Dover, NH

About

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Clinic Type

Primary Care

Address

Mass General Brigham Primary Care Clinic, 15 Old Rollinsford Road, Dover, NH 03820; Mass General Brigham Primary Care Clinic, 10 Members Way, Suite 203, Dover, NH 03820; Mass General Brigham Primary Care Clinic, 10 Members Way, Suite 204, Dover, NH 03820; Mass General Brigham Primary Care Clinic, 10 Members Way, Suite 201, Dover, NH 03820

Phone

603-742-7338

Email

mghpfr@mgb.org

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://doctors.massgeneralbrigham.org/specialty/Family%20Medicine/near/Dover%2C%20NH?page=1

Services Offered

  • Family Medicine
  • Primary Care
  • Specialists
  • Physicians

Team

  • Mark A Berman — MD, MS
  • Michelle Sarah Mancherje — MD
  • Rose — MD

Insurance & Payment

—

Languages Spoken

—

Social Media

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Photos

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What Patients Say

Overall sentiment across review platforms: mixed

  • Mass General Brigham (Dr. Kevin Donovan): 4.9/5 (148-154 reviews)
  • Mass General Brigham (Dr. William Hassett): 4.9/5 (139 reviews)
  • Mass General Brigham (Dr. Rachel Kaiser): 4.9/5 (85 reviews)
  • Mass General Brigham (Dr. Brendan Murphy): 4.8/5 (58 reviews)
  • Vitals (Dr. Joan Smith): 4.7/5 (21 ratings)

Patients praise

  • High satisfaction ratings for individual family medicine physicians, often exceeding 4.7/5.0
  • Patients frequently describe their doctors as knowledgeable, thorough, kind, and excellent listeners
  • Positive experiences with providers who take time to explain treatment plans in understandable terms
  • Appreciation for accessible and responsive communication from specific primary care physicians via patient portals

Common complaints

  • Concerns regarding administrative unorganization and coordination between practice branches
  • Reports of difficulty securing timely appointments and long wait times
  • Complaints regarding staff communication, including issues with phone accessibility, portal messages, and perceived gatekeeping
  • Isolated reports of negative patient-provider interactions, including concerns about bedside manner and responsiveness
  • General regional frustration regarding the scarcity of primary care providers and high demand for services

"Dr. Donovan is the most caring doctor I've seen at WDH. He takes his time with you, addresses all your concerns, and explains things in plain English that I can understand."

— Mass General Brigham Patient Review

"Everyone is very courteous and helpful. My Doctor is wonderful and always upbeat and answers all my questions and concerns."

— Mass General Brigham Patient Review

"There is a heavy amount of gate keeping by the nurses. They have never answered the phone, always claim that I’ve never left them a voicemail, and they ignore my portal messages."

— LocalityBiz Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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