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Primary Care in Duncanville, TX

4.5 out of 5 · 127 reviews

Internal Medicine • Duncanville, TX

About

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Clinic Type

Internal Medicine

Address

Location details include: Baylor Scott & White Family Medical Center - Red Oak, 301 E Ovilla Rd Ste 100, Red Oak, TX 75154; Baylor Scott & White Family Medicine - Cedar Hill, 294 Uptown Blvd Ste 100, Cedar Hill, TX 75104; Baylor Scott & White Family Medicine - Lake Ridge, 3095 Kingswood Blvd Ste 250, Grand Prairie, TX 75052

Phone

469.800.9200

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.bswhealth.com/locations/service-area/duncanville-tx/primary-care

Services Offered

Primary Care
Family Medicine
Internal Medicine
Walk-in care
Virtual care
Preventive care
Immunizations
Annual physicals
Chronic disease management
After-hours care
Sore throat
Cold/flu symptoms
Back pain
Minor injuries
Bone health/screenings

Insurance & Payment

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Languages Spoken

English

Social Media

Twitter Facebook Linkedin

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Oak Street Health (Clinic level): 4.75 out of 5 stars (155 ratings) (155 reviews)
Phillips Family Medical: 4.5 out of 5 stars (104 reviews)
T. Garrett Family Health and Wellness Clinic: 4.7 out of 5 stars (23 reviews)
Dr. Brian A. Wiley (US News): 5 out of 5 stars (70 reviews)

Patients praise

Providers described as knowledgeable, caring, and thorough
Appreciation for personalized comprehensive care plans
Effective after-hours and follow-up care for some clinics
High overall satisfaction scores for specific established practitioners

Common complaints

Inconsistent or unprofessional front-desk staff interactions
Excessively long wait times for appointments and responses
Difficulties with administrative tasks such as insurance claims, referrals, and medical record transfers
Perceived rudeness or lack of active listening from some providers

"She was so thorough that I decided then and there to make her my PCP. Friendly, knowledgeable and kind."

— Oak Street Health patient review

"The issue comes with follow up calls and requests for documents that were needed. I was referred to a doc and this particular doc needed a referral... For months no document was sent over."

— T. Garrett Family Health and Wellness Clinic patient review

"The receptionist is horrible and shows zero professionalism or customer service. The staff’s visible frustration caused humiliation for the patient."

— Phillips Family Medical patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].