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Other Social Service Information | City of Elgin, Illinois

Mental Health • Elgin, IL

About

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Clinic Type

Mental Health

Address

—

Phone

847-289-2700

Email

joann.stingley@elginil.gov

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://elginil.gov/2246/Other-Social-Service-Information

Services Offered

—

Insurance & Payment

—

Languages Spoken

—

Social Media

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Photos

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What Patients Say

Overall sentiment across review platforms: mixed

  • Housing Authority of the City of Elgin: 4.3 out of 5 (Based on customer reviews via Trustindex.io)

Patients praise

  • Staff acknowledged as helpful, understanding, and professional in specific instances
  • Effective assistance provided for urgent housing and voucher-related matters when contact was successfully established

Common complaints

  • Difficulty reaching staff via phone or receiving call-backs
  • Complaints regarding unprofessional, rude, or unhelpful staff behavior
  • Systemic issues regarding access to medical records and administration of emergency medication in mental health facilities
  • Frustration with application processes and lack of communication regarding document status

"Livia Cruz-Ramos was fantastic today... She was very patient and understanding. I really appreciated the assistance. Great job!"

— Housing Authority of the City of Elgin reviews

"I’ve been calling for 2 months now left multiple voicemails and I still have not received a call back or let alone get anybody to answer my call!"

— Housing Authority of the City of Elgin reviews

"Every staff member there is rude and just has the worst and most disgusting ass attitude."

— Lutheran Social Services of Illinois reviews on Yelp

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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