Erie, Pa. - Primary Care Locations - UPMC
Primary Care • Erie, PA • Since 1881
About
Summary: - Key details: 254 employees (as of latest figures), with leadership including Division Chief Medical Director of Critical Care Medicine and several directors. Recent staffing changes noted (departures in 2026). - Locations listed: two U.S. offices: - 201 State St, Erie, PA 16501 - 200 Lothrop St, Pittsburgh, PA 15213 - Industry and operations: medical practices/hospital system under UPMC; technology stack includes Cerner and related healthcare platforms. - Contact: main phone 412-647-8762; homepage upmchamot.com - Related identifiers: UPMC Hamot, with links to LinkedIn and broader UPMC networks. - Primary Care Locations - UPMC Erie): - This page confirms UPMC Hamot in Erie as part of UPMC, provides location at 201 State St, Erie, PA, and indicates it is a hospital/medical practice within the UPMC network. It does not list specific primary care physician locations or a dedicated “Primary Care” search page for Erie beyond the UPMC Hamot facility details. For primary care specifically in Erie, you may want to visit UPMC’s main Erie location directory or the UPMC Hamot site for primary care services near 201 State St.
Clinic Type
Primary Care
Address
Erie, PA (Lighthouse Medical Group; UPMC Lakefront Primary Care – Erie; UPMC Primary Care Bayside/Friends locations in Erie area; multiple UPMC Primary Care clinics listed under Our Locations)
Phone
18005338762
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Photos
What Patients Say
Overall sentiment across review platforms: mixed
- UPMC Official Provider Directory: Typically high for individual providers (e.g., 4.8 to 5.0 out of 5 stars) (Varies by provider, often ranging from dozens to hundreds of reviews per provider)
- Third-party review aggregators (e.g., Birdeye, LocalityBiz): Highly variable (mixed ratings on third-party sites) (Limited on third-party aggregate sites)
Patients praise
- Strong appreciation for physicians and PAs who listen, are compassionate, and provide thorough, collaborative care
- Many patients report long-term, positive relationships with their primary care providers, often spanning many years
- High ratings for individual providers across UPMC's Erie-area network, with many patients highlighting bedside manner and professional competence
Common complaints
- Reports of rude or dismissive staff and communication difficulties (e.g., long hold times, disconnected calls)
- Complaints regarding bureaucratic issues such as medication refill delays, appointment cancellations, and stressful scheduling experiences
- Isolated reports of unprofessional behavior or lack of thoroughness by some providers
- General patient dissatisfaction with hospital wait times and certain administrative/facility policies
"Dr Agnello is the best primary care physician I've ever had. I have changed insurance coverage plans rather than have to change doctors."
— UPMC Provider Directory Review"Staff is very rude. Impossible to get medication re-fills promptly and/correctly. Long on hold waits which then times out and disconnects you."
— LocalityBiz Review"She was dismissive, she rushed me, and literally told me we didn't have time to finish going through my concerns. ... I left feeling overwhelmed. Unheard disrespected and in tears."
— UPMC Provider Directory ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of July 11, 2026.
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