North Alabama Medical Group
Internal Medicine • Florence, AL
Clinic Type
Internal Medicine (multi-location group)
Address
2129 Helton Drive Florence, AL 35630; 409 N. Cedar Street Florence, AL 35630; 203 W. Avalon Ave. Suite 130 Muscle Shoals, AL 35661
Phone
+
bholloway@shoalshospital.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
—
Languages Spoken
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Current Offers
Accepts New Patients
FAQs
Prepare a List of Questions: Prioritize
you want to discuss. If there are additional concerns, you can schedule a follow-up visit.
Communicate Concerns Ahead of Time
Use the patient portal to message your provider with any major concerns before your appointment.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.4/5 (45 reviews)
- US News Health: 3/5 - 5/5 (varies by provider) (Various (e.g., 73, 22, 17))
- Vitals: 3.8/5 - 5.0/5 (varies by provider) (Varies (e.g., 1, 4, 12))
- Healthgrades: Varies by doctor (Varies by doctor)
- Doctor.com: 5.0/5 (223 reviews)
Patients praise
- Compassionate, attentive, and knowledgeable care
- Effective treatment and positive health outcomes
- Doctors who listen well and explain conditions thoroughly
- Welcoming and professional clinical staff at some practices
- Convenient scheduling for some offices
Common complaints
- Unprofessional or rude office staff
- Long wait times and scheduling issues
- Poor communication regarding appointments, test results, or referrals
- Perceived lack of care, rushed visits, or dismissive attitudes
- Concerns about office privacy and environment
"My 1st time, Dr Naidu and Staff were so kind and professional, I was so at ease, I would recommend Dr Naidu and staff to anyone"
— Birdeye"His front desk person was talking on two phones at once, one on speaker so everyone in office heard private medical conversation without the patient’s knowledge. Doctor isn’t helpful at all."
— Healthgrades"The staff can be so rude and don't greet you in a friendly way. ... Dr. Bachofer, out of the times I've visited him, he doesn't know what he's doing"
— HealthgradesSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of July 10, 2026.
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