Florence Office
Ophthalmology • Florence, AL • 5 locations locations
Clinic Type
Ophthalmology
Address
2415 Helton Dr., Florence, AL 35630
Phone
+12565330315
support@einsteinaccount.com
Opening Hours
Normal business hours: Monday through Friday, 7:00 AM – 5:00 PM.
Emergency Care
If you are experiencing a medical emergency, please call 911 immediately.
Services Offered
Team
Insurance & Payment
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Make a Payment, Patient Registration
Languages Spoken
—
FAQs
Normal business hours
Monday through Friday, 7:00 AM – 5:00 PM.
Emergency contact
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Urgent after hours
For urgent requests when our office is closed, please contact our on-call technician at (256) 924-6971.
Prescription refills
Prescription refills must be requested by calling our office during normal business hours.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Florence Urgent Care (Birdeye): 3.4/5 (216 reviews)
- MUSC Health Gastroenterology at Florence Medical Center (Birdeye): 3.2/5 (18 reviews)
- Women's Health Florence - St. Elizabeth Physicians (Birdeye): 3.4/5 (32 reviews)
- Florence Family Medicine (Tebra/Website): 4.9/5 (681-695 reviews)
Patients praise
- Competent and attentive medical care from specific providers
- Friendly and helpful staff in some practices
- Efficient service and quick diagnosis in urgent care settings
- Effective communication and thorough explanations of medical issues
- Commitment to patient-focused care and strong bedside manner
Common complaints
- Difficulty reaching staff by phone or getting return calls
- Long wait times for appointments or during office visits
- Disorganized administrative practices, such as incorrect patient charts or billing issues
- Perceived arrogance, rudeness, or lack of empathy from front desk or nursing staff
- Cancellation of appointments without adequate notice
"They can’t help you, and they’ll even provide excuses as to why they can’t... not sure how they’re still “open”. Lazy, arrogant, rude. They will treat you like a fricken problem..."
— Florence Urgent Care review"They never answer the phone or return calls! I have called 15 times in two weeks trying to speak to someone... Completely ridiculous to have such terrible customer service."
— MUSC Health Gastroenterology at Florence Medical Center review"Dr. Williams is an amazing doctor who really listens to your concerns and takes them seriously... Everything runs smoothly from the time you get there and everyone is so kind."
— Florence Family Medicine reviewSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Five Things to Know About SLED's First Permanent Regional Office in Florence | Pee Dee Country — Nov 1, 2025
- Florence Builds New Platform to Attract Association Headquarters - Boardroom — Apr 22, 2026
- FMU Kelley Center Has Available Office Space – Lake City Business Incubator – Greater Florence Chamber of Commerce — Nov 10, 2025
- Ufficio Dogane di Firenze, inaugurata la nuova sede — Jun 30, 2026
- Florence University Opens One-Stop Desk for Non-EU Students | Florence Daily News — Sep 10, 2025
Information sourced from the clinic's website as of July 10, 2026.
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