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Bon Secours – Franklin Family Medicine

4.8 out of 5 · 202 reviews

Emergency Care • Franklin, VA • 1 (Franklin Family Medicine) locations

About

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Bon Secours operates a network of doctors and specialists in Virginia and South Carolina, including Southside Physicians (headquartered in Petersburg, VA). The provided extract lists Southside Physicians as a small, private healthcare company with 1 employee, offering medical services through three offices in Virginia (Petersburg and Colonial Heights). It appears to be part of or associated with Bon Secours’ broader healthcare system, but no specific details about Franklin Family Medicine or a Franklin location are included in the excerpt.

Clinic Type

Emergency Care

Address

1378 Armory Drive, Franklin, VA 23851

Phone

757-562-3003

Email

emailCompliance@BSMHealth.org

Opening Hours

7:00 am - 5:00 pm

Website

https://www.bonsecours.com/locations/primary-care-family-medicine/hampton-roads/total-family-care

Emergency Care

Yes

Services Offered

  • Primary Care
  • Family Medicine
  • Emergency Care (implicit from site)
  • Preventive care
  • Chronic disease management
  • Wellness visits
  • Flu shots
  • Annual wellness exams

Insurance & Payment

—

Languages Spoken

—

FAQs

What are your hours of operation?

7:00 am - 5:00 pm

Social Media

YoutubeFacebookLinkedinInstagram

Photos

Bon Secours – Franklin Family Medicine, emergency care clinic in Franklin, VA — photo 1 of 2Bon Secours – Franklin Family Medicine, emergency care clinic in Franklin, VA — photo 2 of 2

What Patients Say

Overall sentiment across review platforms: mixed

  • Bon Secours Official Site: 4.8/5 (202 ratings, 31 reviews (for specific provider at location))
  • Birdeye (Google): 3.7/5 (35 reviews (aggregated for facility))

Patients praise

  • Professionalism and attentiveness of staff and providers
  • Effective listening skills and caring demeanor of healthcare personnel
  • Quick and efficient emergency or acute care experiences

Common complaints

  • Perceived lack of empathy or judgment in care settings
  • Concerns about dismissive treatment regarding chronic pain conditions

"Very professional, friendly, explains things well, and most importantly listens."

— Bon Secours Patient Review

"I felt judged and dismissed during my visit, as if my condition or level of pain was being questioned."

— Birdeye/Google Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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