HealthFirst Family Care Center
Family Medicine • Franklin, NH • Since 1996 • 2 (Franklin, Laconia) locations
About
HealthFirst Family Care Center, Inc. is a nonprofit Federally Qualified Health Center based in Franklin, NH, with 5 offices in the Twin Rivers/Lakes Region (Franklin and Laconia). Founded in 1996, it provides comprehensive primary care and related services, including family medicine, women’s health, behavioral health, medication-assisted treatment, and nutrition. The center operates as a Level III Patient-Centered Medical Home and serves patients regardless of ability to pay or insurance, coordinating with local providers to broaden access to care. Key details: nonprofit, private ownership, 33 employees (up ~13% YoY), annual revenue around $22.8M, headquarters at 841 Central Street, Franklin, NH 03235, and multiple NH locations. Contact: info@healthfirstfamily.org | main phone options: 603-934-1464, 603-366-1070, 833-949-3968.
Clinic Type
Family Medicine
Address
HealthFirst Family Care Center (location not specified in provided text)
Phone
603-934-1464 (Franklin)
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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HealthFirst will never deny access due to inability to pay; discounted sliding fee scale available based on family size and income; Community Resource Specialists assist with options to reduce out-of-pocket costs and guide to Market Place, NH Easy programs, Medicaid, etc.
sliding fee scale, Health Insurance through the Market Place, NH Easy programs, Medicaid
Languages Spoken
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Commitments
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- rater8: ~4.9/5 stars (246 ratings)
- Birdeye/Google: 3.2/5 stars (40 reviews)
Patients praise
- Many patients report compassionate and attentive care from specific providers
- Patients value the accessibility of care regardless of ability to pay or insurance status
- Positive experiences with clinical staff, particularly in behavioral health and certain primary care roles
- Appreciated as a comprehensive, integrated care resource for the community
Common complaints
- Inconsistent communication and unreturned calls
- Billing and administrative issues
- Allegations of unprofessional or dismissive conduct by some staff members
- Employee reports of poor management and high turnover in the workplace
"I have had the most wonderful experience so far. Super friendly receptionist/s, I absolutely love my ARNP Alyssa Albro, and her assistant Joey who saw me. Communication is on point through their patient portal as well. Very happy here."
— Birdeye Review"Office staff is completely incompetent, and they are aware their billing system is not billing correctly and won't do anything... these people only care about your money and not your health."
— LocalityBiz Review"So professional and thorough. Also compassionate. Takes time and listens to all concerns I have. Very happy with her."
— rater8 ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- 'We need every bit': Franklin health center secures congressional funds for facility expansion - Concord Monitor — Feb 19, 2026
- Goodlander talks challenges facing health care in Franklin | Local News | laconiadailysun.com — Feb 18, 2026
- Concord Monitor: ‘We need every bit’: Franklin health center secures congressional funds to expand facility - Congresswoman Maggie Goodlander — Feb 19, 2026
- HealthFirst Named Grantee | HealthFirst Family Care Center, Inc. — Oct 22, 2025
- HealthFirst Staff Shine During Community Health Center Week | HealthFirst Family Care Center, Inc. — Aug 13, 2025
Information sourced from the clinic's website as of July 11, 2026.
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