HealthFirst Family Care Center
Internal Medicine • Franklin, NH • Since 1996
About
HealthFirst Family Care Center, Inc. is a nonprofit Federally Qualified Health Center based in Franklin, NH, with 5 offices in the Twin Rivers/Lakes Region (Franklin and Laconia). Founded in 1996, it provides comprehensive primary care and related services, including family medicine, women’s health, behavioral health, medication-assisted treatment, and nutrition. The center operates as a Level III Patient-Centered Medical Home and serves patients regardless of ability to pay or insurance, coordinating with local providers to broaden access to care. Key details: nonprofit, private ownership, 33 employees (up ~13% YoY), annual revenue around $22.8M, headquarters at 841 Central Street, Franklin, NH 03235, and multiple NH locations. Contact: info@healthfirstfamily.org | main phone options: 603-934-1464, 603-366-1070, 833-949-3968.
Clinic Type
Internal Medicine
Address
HealthFirst Family Care Center (address not specified on the page)
Phone
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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HealthFirst will never deny access to services because of inability to pay and offers discounted sliding fee scale based on family size and income; Community Resource Specialists assist with options to reduce out-of-pocket costs (e.g., Market Place insurance, NH Easy programs, Medicaid)
Financing: Discounted sliding fee scale based on income and family size
Languages Spoken
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Pricing
Commitments
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- rater8: 4.97 out of 5 (aggregate across multiple providers/locations) (246 ratings and 126 comments)
Patients praise
- attentive, thorough, and professional providers who listen to concerns
- compassionate care regardless of ability to pay
- helpful and caring nursing and behavioral health staff
- integrated team-based approach for primary and behavioral health care
Common complaints
- billing issues and incompetence in the administrative office
- poor communication, such as unreturned phone calls
- patients feeling unheard, stigmatized, or judged by staff
- workplace stress due to high patient volume and management challenges
"Office staff is completely incompetent, and they are aware their billing system is not billing correctly and won't do anything... These people only care about your money and not your health."
— LocalityBiz review"I feel so at home with Carly. She is the best. She really has a big heart and really looks out for her patience."
— rater8 patient review for Carly Rose Burke, APRN"Wonderful. Caring and listened to my concerns. Best physician I’ve been to."
— rater8 patient review for Kimberly Fader, APRNSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- 'We need every bit': Franklin health center secures congressional funds for facility expansion - Concord Monitor — Feb 19, 2026
- Goodlander talks challenges facing health care in Franklin | Local News | laconiadailysun.com — Feb 18, 2026
- Concord Monitor: ‘We need every bit’: Franklin health center secures congressional funds to expand facility - Congresswoman Maggie Goodlander — Feb 19, 2026
- HealthFirst Named Grantee | HealthFirst Family Care Center, Inc. — Oct 22, 2025
- HealthFirst Staff Shine During Community Health Center Week | HealthFirst Family Care Center, Inc. — Aug 13, 2025
Information sourced from the clinic's website as of July 11, 2026.
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