General Ear, Nose and Throat (ENT)
Otolaryngology (ENT) • Franklin, TN
About
General Ear, Nose and Throat (ENT) at Vanderbilt Health in Nashville offers expert care for adults and children with ear, nose, and throat conditions. The clinic treats allergies, chronic ear disease, chronic sinus infections, ear infections, nosebleeds, hearing loss, head and neck cancer, sleep disorders, and obstructive sleep apnea. Locations include Nashville and Franklin, with same-day appointments available.
Clinic Type
Otolaryngology (ENT)
Address
1215 21st Ave. S., Floors 6-10, Nashville, TN 37232
Phone
(615) 322-5000
jobscamconcern@vumc.org
Opening Hours
8:00 a.m. – 5:00 p.m.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Today's hours
8:00 a.m. – 5:00 p.m.
In Franklin, how to schedule
To schedule an appointment in Franklin, call (615) 322-6180.
In Lebanon, how to schedule
For appointments in Lebanon, call (615) 444-6667.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Healthgrades (Dr. Benjamin Johnston): 4.7/5 stars (69 reviews)
- WebMD (Dr. Paul Russell III): 5.0/5 stars (23 ratings)
- Healthgrades (Dr. Scott Stephan): 4.7/5 stars (26 reviews)
- Healthgrades (Dr. David Haynes): 4.5/5 stars (48 reviews)
- Vanderbilt Health (Dr. Daniel Schuster): 4.9/5 stars (548 ratings)
Patients praise
- High levels of patient satisfaction with physician clinical expertise and empathy
- Doctors described as thorough, excellent listeners, and easy to talk to
- Effective treatment for chronic issues like vertigo, sinus infections, and complex ENT histories
- Compassionate care, particularly with children and those anxious about surgery
Common complaints
- Difficulties with appointment scheduling and confusion surrounding appointments
- Long wait times at clinics
- Some patients reported poor responsiveness via patient portals or administrative staff
- Isolated reports of surgical dissatisfaction or complications
"Dr. Johnston is absolutely wonderful. He is very friendly and I never felt rushed... The one aspect that I wish were better is the response from his office through the portal."
— Healthgrades patient review"He is hands down the best ENT that I have ever had. I refer anyone I know with an ENT issue to him."
— WebMD patient review"Dr Stephan is the best! The assistant checked on me several times while I was waiting to see the doctor."
— Healthgrades patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Middle Tennessee Ear, Nose & Throat Specialists Joins Maury Regional Medical Group - Maury County Source — Apr 29, 2026
- Photo gallery: French surgeon who pioneered vocal cord repair visits Vanderbilt Health, observes seventh procedure - Vanderbilt Health News — May 26, 2026
- ENT Locums Need in Tennessee Job in Nashville, TN at All Star Healthcare Solutions — Jul 2, 2026
Information sourced from the clinic's website as of July 11, 2026.
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