HealthFirst Family – Compassionate Health Care
Pediatrics • Franklin, NH • Since 1996 • 2 (Franklin, Laconia) locations
About
HealthFirst Family Care Center, Inc. is a nonprofit Federally Qualified Health Center based in Franklin, NH, with 5 offices in the Twin Rivers/Lakes Region (Franklin and Laconia). Founded in 1996, it provides comprehensive primary care and related services, including family medicine, women’s health, behavioral health, medication-assisted treatment, and nutrition. The center operates as a Level III Patient-Centered Medical Home and serves patients regardless of ability to pay or insurance, coordinating with local providers to broaden access to care. Key details: nonprofit, private ownership, 33 employees (up ~13% YoY), annual revenue around $22.8M, headquarters at 841 Central Street, Franklin, NH 03235, and multiple NH locations. Contact: info@healthfirstfamily.org | main phone options: 603-934-1464, 603-366-1070, 833-949-3968.
Clinic Type
Pediatrics
Address
HealthFirst Family Care Center (address not fully specified on page)
Phone
603-934-1464 or 603-366-1070 (Franklin and Laconia locations)
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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HealthFirst will never deny access due to inability to pay; discounted sliding fee scale based on family size and income; Community Resource Specialists assist with options to reduce out-of-pocket costs (Market Place, NH Easy, Medicaid)
Discounted sliding fee scale, Cash, Credit/debit (unspecified), Insurance (unspecified), sliding fee scale, financial assistance, Health Insurance through the Market Place, NH Easy programs, Medicaid, discounted sliding fee scale based on income/family size
Languages Spoken
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Pricing
Commitments
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- rater8: 4.97/5 (across 246 rater8 ratings) (246 reviews (aggregated via rater8))
- Yelp: 3.3/5 (69 reviews (on Yelp))
Patients praise
- patients frequently praise specific providers as attentive, caring, and knowledgeable
- many report feeling heard and supported by their direct care providers
- appreciation for the integrated, team-based approach to care
Common complaints
- reports of incompetent office staff and billing issues
- some patients felt ignored, stigmatized, or judged by staff/providers
- concerns regarding poor communication and difficulty getting return calls
- employee reviews cite poor management support and high staff turnover
"Wonderful. Caring and listened to my concerns. Best physician I’ve been to."
— Patient review via rater8 (Kimberly Fader, APRN)"Office staff is completely incompetent, and they are aware their billing system is not billing correctly and won't do anything."
— Patient review via LocalityBiz"I feel so at home with Carly. She is the best. She really has a big heart and really looks out for her patience."
— Patient review via rater8 (Carly Rose Burke, APRN)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- 'We need every bit': Franklin health center secures congressional funds for facility expansion - Concord Monitor — Feb 19, 2026
- Goodlander talks challenges facing health care in Franklin | Local News | laconiadailysun.com — Feb 18, 2026
- Concord Monitor: ‘We need every bit’: Franklin health center secures congressional funds to expand facility - Congresswoman Maggie Goodlander — Feb 19, 2026
- HealthFirst Named Grantee | HealthFirst Family Care Center, Inc. — Oct 22, 2025
- HealthFirst Staff Shine During Community Health Center Week | HealthFirst Family Care Center, Inc. — Aug 13, 2025
Information sourced from the clinic's website as of July 11, 2026.
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