SSM Health Monroe Clinic Medical Group
Cardiology • Freeport, IL • Since 1872
About
SSM Health is a nonprofit Catholic health system based in St. Louis, MO, serving Illinois, Missouri, Oklahoma, and Wisconsin. It operates hospitals, physician offices, outpatient and virtual care, home/hospice services, a transparent pharmacy benefit manager, an insurance arm, and an accountable care organization. It owns and has expanded through multiple acquisitions (e.g., Monroe Clinic & Hospital in 2018; Oklahoma Spine Hospital in 2026; SLUCare Physician Group in 2022). Headquarters: St. Louis. Founded 1872.
Clinic Type
Cardiology
Address
1301 Kiwanis Drive, Freeport, IL
Phone
815-235-1406
community.benefits@ssmhealth.com
Opening Hours
7:30 AM - 5:00 PM
Services Offered
Insurance & Payment
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NOTICE to Illinois Public Aid (IPA) / Medicaid Patients: SSM Health Monroe Clinic Medical Group health care services are available through the Molina Healthcare of Illinois health plan.
Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- SSM Health Official Site: 4.6/5 (132 ratings) for Dr. Robert Bandera; 4.8/5 (56 ratings) for Audreana Zumdahl, APRN-CNP (188 combined ratings for mentioned providers)
- LocalityBiz: Generally low, with several 1- and 2-star reviews mixed with some 5-star reviews (Not specified, but multiple anecdotal reports provided)
Patients praise
- Some individual providers receive high ratings from patients
- Specific staff members described as friendly
Common complaints
- Poor communication and lack of responsiveness to patient messages
- Long wait times to schedule appointments for acute illness
- Difficulties with billing and insurance processing
- Frustration with follow-up care and referrals
"Communication is abysmal... I have left close to a dozen messages as well as had my pharmacy attempt to contact this location about refilling a prescription for me. Some of these messages were left over a month ago and I have not received a single call back."
— Patient experience review on LocalityBiz"Don't go here if you need to get in for being sick Not only do they lack communication but takes two weeks to get in every or more."
— Patient experience review on LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- The Monroe Clinic, Inc. - Medicare — Jun 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
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