SSM Health Monroe Clinic Medical Group
Internal Medicine • Freeport, IL • Since 1872
About
SSM Health is a nonprofit Catholic health system based in St. Louis, MO, serving Illinois, Missouri, Oklahoma, and Wisconsin. It operates hospitals, physician offices, outpatient and virtual care, home/hospice services, a transparent pharmacy benefit manager, an insurance arm, and an accountable care organization. It owns and has expanded through multiple acquisitions (e.g., Monroe Clinic & Hospital in 2018; Oklahoma Spine Hospital in 2026; SLUCare Physician Group in 2022). Headquarters: St. Louis. Founded 1872.
Clinic Type
Internal Medicine
Address
1301 Kiwanis Drive
Phone
815-235-1406
community.benefits@ssmhealth.com
Opening Hours
7:30 AM - 5:00 PM
Website
https://www.ssmhealth.com/locations/location-details/specialty-services-1301-kiwanis-freeport
Telehealth
Not explicitly stated
Services Offered
Insurance & Payment
NOTICE to Illinois Public Aid (IPA) / Medicaid Patients: SSM Health Monroe Clinic Medical Group health care services are available through the Molina Healthcare of Illinois health plan.
Languages Spoken
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FAQs
What are the behavioral health forms (intake questionnaires)?
Adult Intake Questionnaire and Child Intake Questionnaire (Behavioral Health forms) available as PDFs.
Where can I learn more about Behavioral Health at the Monroe Clinic Medical Group?
Learn more about Behavioral Health (link provided on site).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- SSM Health official website: 4.6 to 4.9 out of 5 across various services (multiple ratings ranging from 56 to 139 per service)
- LocalityBiz and similar platforms: Predominantly low/mixed ratings on independent review aggregators
Patients praise
- Some patients found individual providers to be friendly or helpful in specific instances
- Positive experiences mentioned by a minority of reviewers regarding the clinic overall or specific specialists
Common complaints
- Difficulty scheduling appointments and long wait times for sick visits
- Poor communication and unresponsive staff regarding messages and prescription refills
- Issues with billing departments and insurance processing, including unexpected bills and collections notices
- Perceived lack of compassion or professional courtesy from some staff and providers
"Don't go here if you need to get in for being sick Not only do they lack communication but takes two weeks to get in every or more."
— LocalityBiz User Review"Urgent Care.. absolutely horrible experience. Not once or twice, everytime we've tried going there..it's NEVER easy or quick."
— LocalityBiz User Review"The billing department is also a mess. I had given my insurance information to 3 different ladies and was still getting calls about it."
— SeniorCare User ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- The Monroe Clinic, Inc. - Medicare — Jun 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
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