SSM Health Monroe Clinic Medical Group
Neurology • Freeport, IL • Since 1872
About
SSM Health is a nonprofit Catholic health system based in St. Louis, MO, serving Illinois, Missouri, Oklahoma, and Wisconsin. It operates hospitals, physician offices, outpatient and virtual care, home/hospice services, a transparent pharmacy benefit manager, an insurance arm, and an accountable care organization. It owns and has expanded through multiple acquisitions (e.g., Monroe Clinic & Hospital in 2018; Oklahoma Spine Hospital in 2026; SLUCare Physician Group in 2022). Headquarters: St. Louis. Founded 1872.
Clinic Type
Neurology
Address
1301 Kiwanis Drive, Freeport, IL
Phone
815-235-1406
community.benefits@ssmhealth.com
Opening Hours
7:30 AM - 5:00 PM
Services Offered
Insurance & Payment
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NOTICE to Illinois Public Aid (IPA) / Medicaid Patients: SSM Health Monroe Clinic Medical Group health care services are available through the Molina Healthcare of Illinois health plan.
Pay My Bill, Price Transparency/Price Estimate
Languages Spoken
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FAQs
What are the behavioral health forms?
Behavioral Health Forms include Intake Questionnaire - Adult and Intake Questionnaire - Child.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- SSM Health official website (Robert Bandera, MD): 4.6 out of 5 (132 ratings)
- SSM Health official website: 4.8 out of 5 (56 ratings for Audreana Zumdahl, APRN-CNP)
- LocalityBiz: Mixed/Low (various 1-5 star reviews)
Patients praise
- Some specific providers receive positive individual ratings
- Generally satisfied with specialists and ER services at the broader system
Common complaints
- Difficulty scheduling appointments for sick visits
- Poor communication and slow response times to messages
- Issues with the billing department, including billing errors and threats of collections
- Frustration with the referral process
"Don't go here if you need to get in for being sick Not only do they lack communication but takes two weeks to get in every or more. Never had anywhere that book themselves so much that they don't leave openings for sick people to be seen."
— LocalityBiz user review"Communication is abysmal,it says wait 48hrs for a response only to wait a week and I had to call to get the doctor to respond. The billing department is also a mess."
— LocalityBiz user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- The Monroe Clinic, Inc. - Medicare — Jun 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
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