SSM Health Monroe Clinic Medical Group
Pediatrics • Freeport, IL • Since 1872
About
SSM Health is a nonprofit Catholic health system based in St. Louis, MO, serving Illinois, Missouri, Oklahoma, and Wisconsin. It operates hospitals, physician offices, outpatient and virtual care, home/hospice services, a transparent pharmacy benefit manager, an insurance arm, and an accountable care organization. It owns and has expanded through multiple acquisitions (e.g., Monroe Clinic & Hospital in 2018; Oklahoma Spine Hospital in 2026; SLUCare Physician Group in 2022). Headquarters: St. Louis. Founded 1872.
Clinic Type
Pediatrics
Address
1301 Kiwanis Drive, Freeport, Illinois
Phone
815-235-1406
community.benefits@ssmhealth.com
Opening Hours
7:30 AM - 5:00 PM
Website
https://www.ssmhealth.com/locations/location-details/specialty-services-1301-kiwanis-freeport
Telehealth
Available online scheduling options (see extras)
Emergency Care
Emergency services available
Services Offered
Insurance & Payment
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NOTICE to Illinois Public Aid (IPA) / Medicaid Patients: SSM Health Monroe Clinic Medical Group health care services are available through the Molina Healthcare of Illinois health plan.
Languages Spoken
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FAQs
What is SSM Health Monroe Clinic Medical Group?
A department of SSM Health Monroe Hospital offering care across 20+ medical specialties for the whole family.
Where is the clinic located?
1301 Kiwanis Drive, Freeport, IL
Behavioral Health intake forms
Intake Questionnaire - Adult; Intake Questionnaire - Child
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Recovery.com: 3.7 out of 5 stars (33 reviews)
- SSM Health internal provider pages: 4.6 out of 5 stars (Dr. Robert Bandera); 4.8 out of 5 stars (Audreana Zumdahl, APRN-CNP) (132 and 56 ratings respectively)
Patients praise
- Individual providers often receive positive ratings for friendliness and quality of care
- Some patients report feeling treated with respect by specific staff members
Common complaints
- Poor communication and difficulty reaching the office via phone
- Long wait times for appointments and responses to messages
- Billing and insurance department issues, including incorrect billing or threats of collections
- Lack of availability for acute or sick visits
"Communication is abysmal, it says wait 48hrs for a response only to wait a week and I had to call to get the doctor to respond."
— LocalityBiz review"My initial visit with Diane Pineda was fine, nothing overly impressive, but she was friendly. However, it has been incredibly difficult to contact them since then."
— LocalityBiz reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- The Monroe Clinic, Inc. - Medicare — Jun 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
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