SSM Health Monroe Clinic Medical Group
Urology • Freeport, IL • Since 1872
About
SSM Health is a nonprofit Catholic health system based in St. Louis, MO, serving Illinois, Missouri, Oklahoma, and Wisconsin. It operates hospitals, physician offices, outpatient and virtual care, home/hospice services, a transparent pharmacy benefit manager, an insurance arm, and an accountable care organization. It owns and has expanded through multiple acquisitions (e.g., Monroe Clinic & Hospital in 2018; Oklahoma Spine Hospital in 2026; SLUCare Physician Group in 2022). Headquarters: St. Louis. Founded 1872.
Clinic Type
Urology
Address
1301 Kiwanis Drive, Freeport, Illinois
Phone
815-235-1406
community.benefits@ssmhealth.com
Opening Hours
7:30 AM - 5:00 PM
Services Offered
Insurance & Payment
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NOTICE to Illinois Public Aid (IPA) / Medicaid Patients: SSM Health Monroe Clinic Medical Group health care services are available through the Molina Healthcare of Illinois health plan.
Languages Spoken
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FAQs
What are the Behavioral Health intake forms available?
Adult Intake Questionnaire and Child Intake Questionnaire (as PDFs listed under Behavioral Health Forms)
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- SSM Health Official Site: 4.6 out of 5 stars (Robert Bandera, MD) (132 ratings)
- SSM Health Official Site: 4.8 out of 5 stars (Audreana Zumdahl, APRN-CNP) (56 ratings)
Patients praise
- Some individual doctors are reported to be friendly or helpful
- Positive experiences mentioned for certain specialists and emergency services
- High ratings for specific individual providers on official health system pages
Common complaints
- Poor communication and difficulty scheduling appointments for urgent/sick visits
- Long wait times for responses to messages and prescription refills
- Perceived incompetence or lack of care from staff and providers
- Issues with billing and insurance processing
- Inconsistency in service quality between different departments (e.g., specialists vs. primary care)
"Communication is abysmal, it says wait 48hrs for a response only to wait a week and I had to call to get the doctor to respond."
— LocalityBiz Patient Review"Not once or twice, everytime we've tried going there..it's NEVER easy or quick. I completely understand that they get busy.. but be COURTEOUS AND PROFESSIONAL."
— LocalityBiz Patient Review"The billing department is also a mess. I had given my insurance information to 3 different ladies and was still getting calls about it."
— LocalityBiz Patient ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- The Monroe Clinic, Inc. - Medicare — Jun 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
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